Dell PowerEdge R910 Owner's Manual Page 173
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting Your System 173
Troubleshooting Your System
Safety First—For You and Your System
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
Troubleshooting System Startup Failure
If your system halts during startup prior to video imaging or LCD messaging,
especially after installing an operating system or reconfiguring your system’s
hardware, check for the following conditions:
• If you boot the system to the BIOS boot mode after installing an operating
system from the UEFI Boot Manager, the system will hang. The reverse is
also true. You must boot to the same boot mode in which you installed the
operating system. See "Using the System Setup Program and UEFI Boot
Manager" on page 63.
• Invalid memory configurations could cause the system to halt at startup
without any video output. See "System Memory" on page 91.
For all other startup issues, note the LCD panel messages and any system
messages that appear onscreen. See "LCD Status Messages" on page 23 and
"System Messages" on page 41 for more information.
Troubleshooting External Connections
Ensure that all external cables are securely attached to the external
connectors on your system before troubleshooting any external devices. See
Figure 1-1 and Figure 1-3 for the front- and back-panel connectors on your
system.
book.book Page 173 Wednesday, January 20, 2010 10:20 AM
- Hardware Owner’s 1
- Notes, Cautions, and Warnings 2
- Contents 3
- UEFI Boot Manager 4
- 6 Contents 6
- 8 Contents 8
- 10 Contents 10
- About Your System 11
- 12 About Your System 12
- LCD Panel Features 14
- Home Screen 15
- Setup Menu 16
- View Menu 17
- Hard-Drive Indicator Patterns 18
- 20 About Your System 20
- NIC Indicator Codes 21
- Power Indicator Codes 22
- LCD Status Messages 23
- Removing LCD Status Messages 24
- 26 About Your System 26
- 28 About Your System 28
- 30 About Your System 30
- 32 About Your System 32
- 34 About Your System 34
- 36 About Your System 36
- 38 About Your System 38
- 40 About Your System 40
- System Messages 41
- 42 About Your System 42
- 44 About Your System 44
- 46 About Your System 46
- 48 About Your System 48
- 50 About Your System 50
- 52 About Your System 52
- 54 About Your System 54
- 56 About Your System 56
- 58 About Your System 58
- <message> 59
- Warning Messages 60
- Diagnostics Messages 60
- Alert Messages 60
- About Your System 61 61
- 62 About Your System 62
- Choosing the System Boot Mode 63
- Responding to Error Messages 64
- System Setup Options 65
- Memory Settings Screen 67
- Processor Settings Screen 68
- SATA Settings Screen 69
- Boot Settings Screen 69
- Integrated Devices Screen 70
- PCI IRQ Assignments Screen 71
- Serial Communication Screen 72
- Power Management Screen 73
- System Security Screen 74
- Exit Screen 76
- UEFI Boot Manager Screen 77
- UEFI Boot Settings Screen 78
- System Utilities Screen 78
- Using the System Password 79
- Using the Setup Password 81
- Embedded System Management 82
- Front Bezel (Optional) 87
- System Identification Panel 88
- Opening the System 89
- Closing the System 90
- System Memory 91
- Removing a Memory-Riser Blank 99
- Removing a Memory Riser 100
- Installing a Memory Riser 101
- Installing Memory Modules 102
- Removing Memory Modules 105
- Installing System Components 106
- Hard Drives 107
- Installing a Hard-Drive Blank 108
- Removing a Hard-Drive Blank 108
- Removing a Hard Drive 109
- Installing a Hard Drive 110
- Figure 3-14 112
- Optical Drive 113
- Installing an Optical Drive 115
- Cooling Fans 116
- Installing a Cooling Fan 117
- Internal USB Memory Key 120
- Integrated NIC Hardware Key 123
- Installing an Expansion Card 126
- Removing an Expansion Card 128
- 1 latch 2 panel 130
- I/O Card 134
- Installing the I/O Card 135
- VFlash Media (Optional) 139
- Internal SD Card (Optional) 142
- RAID Battery 146
- Installing the RAID Battery 147
- Processors 148
- Installing a Processor 152
- Power Supplies 154
- Removing a Power Supply 155
- Installing a Power Supply 156
- System Battery 157
- SAS Backplane 159
- Power Distribution Board 161
- Control Panel Assembly 163
- System Board 168
- Installing the System Board 170
- Troubleshooting Your System 173
- Troubleshooting a USB Device 174
- Troubleshooting a NIC 175
- Troubleshooting a Wet System 176
- Troubleshooting a Fan 180
- Troubleshooting System Memory 181
- Troubleshooting a Hard Drive 186
- Using Online Diagnostics 193
- Using the Custom Test Options 195
- Jumpers and Connectors 197
- System Board Connectors 198
- 200 Jumpers and Connectors 200
- Getting Help 203
- 204 Getting Help 204
- Index 205 205
- Index 206 206
- Index 207 207
- Index 208 208
- Index 209 209
- Index 210 210
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