Dell PowerEdge R910 Owner's Manual Page 187
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting Your System 187
2
If applicable, remove the bezel. See "Removing the Front Bezel" on
page 87.
3
If your system has a RAID controller and your hard drives are configured in
a RAID array, perform the following steps.
a
Restart the system and enter the host adapter configuration utility
program by pressing <Ctrl><R> for a PERC controller or
<Ctrl><C> for a SAS controller.
See the documentation supplied with the host adapter for information
about the configuration utility.
b
Ensure that the hard drive(s) have been configured correctly for the
RAID array.
c
Take the hard drive offline and reseat the drive. See "Removing a Hard
Drive" on page 109.
d
Exit the configuration utility and allow the system to boot to the
operating system.
4
Ensure that the required device drivers for your controller card are installed
and are configured correctly. See the operating system documentation for
more information.
5
Restart the system, enter the System Setup program, and verify that the
controller is enabled and the drives appear in the System Setup program.
See "Using the System Setup Program and UEFI Boot Manager" on
page 63.
If the problem persists, see "Troubleshooting a Storage Controller" on
page 187.
Troubleshooting a Storage Controller
NOTE: When troubleshooting a SAS or PERC controller, also see the
documentation for your operating system and the controller.
1
Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 193.
2
Enter the System Setup program and ensure that the SAS or PERC
controller is enabled. See "Using the System Setup Program and UEFI
Boot Manager" on page 63.
book.book Page 187 Wednesday, January 20, 2010 10:20 AM
- Hardware Owner’s 1
- Notes, Cautions, and Warnings 2
- Contents 3
- UEFI Boot Manager 4
- 6 Contents 6
- 8 Contents 8
- 10 Contents 10
- About Your System 11
- 12 About Your System 12
- LCD Panel Features 14
- Home Screen 15
- Setup Menu 16
- View Menu 17
- Hard-Drive Indicator Patterns 18
- 20 About Your System 20
- NIC Indicator Codes 21
- Power Indicator Codes 22
- LCD Status Messages 23
- Removing LCD Status Messages 24
- 26 About Your System 26
- 28 About Your System 28
- 30 About Your System 30
- 32 About Your System 32
- 34 About Your System 34
- 36 About Your System 36
- 38 About Your System 38
- 40 About Your System 40
- System Messages 41
- 42 About Your System 42
- 44 About Your System 44
- 46 About Your System 46
- 48 About Your System 48
- 50 About Your System 50
- 52 About Your System 52
- 54 About Your System 54
- 56 About Your System 56
- 58 About Your System 58
- <message> 59
- Warning Messages 60
- Diagnostics Messages 60
- Alert Messages 60
- About Your System 61 61
- 62 About Your System 62
- Choosing the System Boot Mode 63
- Responding to Error Messages 64
- System Setup Options 65
- Memory Settings Screen 67
- Processor Settings Screen 68
- SATA Settings Screen 69
- Boot Settings Screen 69
- Integrated Devices Screen 70
- PCI IRQ Assignments Screen 71
- Serial Communication Screen 72
- Power Management Screen 73
- System Security Screen 74
- Exit Screen 76
- UEFI Boot Manager Screen 77
- UEFI Boot Settings Screen 78
- System Utilities Screen 78
- Using the System Password 79
- Using the Setup Password 81
- Embedded System Management 82
- Front Bezel (Optional) 87
- System Identification Panel 88
- Opening the System 89
- Closing the System 90
- System Memory 91
- Removing a Memory-Riser Blank 99
- Removing a Memory Riser 100
- Installing a Memory Riser 101
- Installing Memory Modules 102
- Removing Memory Modules 105
- Installing System Components 106
- Hard Drives 107
- Installing a Hard-Drive Blank 108
- Removing a Hard-Drive Blank 108
- Removing a Hard Drive 109
- Installing a Hard Drive 110
- Figure 3-14 112
- Optical Drive 113
- Installing an Optical Drive 115
- Cooling Fans 116
- Installing a Cooling Fan 117
- Internal USB Memory Key 120
- Integrated NIC Hardware Key 123
- Installing an Expansion Card 126
- Removing an Expansion Card 128
- 1 latch 2 panel 130
- I/O Card 134
- Installing the I/O Card 135
- VFlash Media (Optional) 139
- Internal SD Card (Optional) 142
- RAID Battery 146
- Installing the RAID Battery 147
- Processors 148
- Installing a Processor 152
- Power Supplies 154
- Removing a Power Supply 155
- Installing a Power Supply 156
- System Battery 157
- SAS Backplane 159
- Power Distribution Board 161
- Control Panel Assembly 163
- System Board 168
- Installing the System Board 170
- Troubleshooting Your System 173
- Troubleshooting a USB Device 174
- Troubleshooting a NIC 175
- Troubleshooting a Wet System 176
- Troubleshooting a Fan 180
- Troubleshooting System Memory 181
- Troubleshooting a Hard Drive 186
- Using Online Diagnostics 193
- Using the Custom Test Options 195
- Jumpers and Connectors 197
- System Board Connectors 198
- 200 Jumpers and Connectors 200
- Getting Help 203
- 204 Getting Help 204
- Index 205 205
- Index 206 206
- Index 207 207
- Index 208 208
- Index 209 209
- Index 210 210
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