Dell D2201 Monitor User Manual download pdf (Page 42)

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Facial Recognition (FastAccess) problems

Installation

Daily Use

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Touch Screen problems

Troubleshooting with Touch Screen Tools

3. Click the Finish button to save your changes

l AOL Instant Messenger

1. In the AOL Instant Messenger main window, select EditàSettingsàEnhanced IMàVideo à

In this page,

select Dell Web Camera Filter from the select webcam drop-down menu.

2. Click the Finish button to save your changes

NOTE:

Depending on the type of instant messaging software you are using, the procedure to enable Dell TouchCam

will be different. Please consult the help for the instant messaging software you are using and see the section on

selecting webcam or something similar.

Common Symptoms

What You See

Possible Solutions

FastAccess software will not install

The FastAccess installer displays a dialog box

with the message "This version cannot install

on this computer -3"

Ensure that the monitor USB cable is plugged into your computer and that the Dell

Monitor Webcam has been installed in the Windows Vista operating system.

FastAccess software will not install

The FastAccess installer displays a dialog box

with the message "This version cannot install

on this computer -2"

ThisversionofFastAccesswillnotinstallonacomputerjoinedtoaMicrosoftDomain.

Please install on a non-Domain computer.

FastAccess software will not install

The FastAccess installer displays a dialog box

with the message "FastAccess cannot be

installed on Systems earlier than Windows

Vista x86"

This version of FastAccess will only install on Windows Vista x86, x64 or Windows 7

and Windows 2000 are not supported.

Common Symptoms

What You See

Possible Solutions

Face Recognition is not possible and you

must login manually

Color Bars are displayed in the FastAccess

Video window along with the text "Unable to

process Biometric Data, please check camera"

Ensure that the monitor USB cable is plugged into your computer and that the Dell

Monitor Webcam has been installed in the Windows Vista or Windows 7 operating

system.

webcam.

If you previously manually selected a webcam in the "Camera Selection" screen of the

FastAccess Configuration Console, ensure this webcam is installed and available. If

not,selectanotherwebcamfromthelist.Selecting"FirstAvailable"willpermit

FastAccess to connect to any available webcam.

Face Recognition is not possible and you

must login manually

Color Bars are displayed in the FastAccess

Video window along with the text "License key

is invalid"

Make sure the Dell Monitor's USB cable is plugged into the computer and that the

MonitorWebcamisproperlyinstalledonthiscomputer.FastAccessisdisabledifthe

Dell Monitor Webcam is not connected to the computer.

The wrong webcam is connected to

FastAccess

You have a laptop with a built-in webcam and

FastAccess is not using the desired webcam.

Open the "Configuration Console" and select the "Advance" button. Click the "Camera

Selection"link.Selectthedesiredwebcam.Eitherrebootyourcomputerordisableand

then re-enable FastAccess.

Face Recognition is unavailable

FastAccess is missing from the Windows Vista

FastAccesshasbeendisabled.Openthe"ConfigurationConsole"andselectasecurity

mode to enable FastAccess.

Video applications such as Skype, IM and

others can find the webcam.

You are unable to get active video to another

application.

If FastAccess is enabled, open the video application's camera selection screen. Choose

"faCap".

If FastAccess is disabled, open the video application's camera selection screen. Choose

"Monitor Webcam" or another available webcam.



Common Symptoms

Possible Solutions

Touch screen does not respond to

touches

l Make sure the USB cable is connected from the monitor to the computer.

Make sure the touch screen is connected to a USB port that provides enough power for it (some peripherals, such as keyboards,

include USB ports that do not provide sufficient power for some devices). Try connecting the touch screen to a different USB port

on the computer.

l Before changing any settings or drivers, try restarting the computer.

The cursor does not accurately follow

your finger when you touch the screen

l This can occur if the touch screen needs calibrating. To fix the problem, see Calibrating the Touch Screen.

The cursor moves erratically

Make sure there is nothing blocking the optics of the touch screen. There are two sensors in the top corners of the screen that

need unobstructed views across the surface of the glass to the bottom and side edges.

l Clean the glass and edges of the screen. See Maintenance for instructions.

l If the above remedies do not work, run the diagnostic test that is explained below.

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Dell D2201 Monitor User Manual Page 42

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