Dell OpenManage Essentials Version 1.0 White Paper

Dell KACE and OpenManage Essentials 1 Dell │ KACE Bryan Brooks Dell Open Manage Essentials Rajaneesh Shresta Sean Kim Managing and M

Dell KACE and OpenManage Essentials 10 Attaching a machine action to enable OMSA or DRAC Figure 8. As changes occur to the system over time, these

Dell KACE and OpenManage Essentials 11 shutdown and recovery options, chassis configurations, asset management, and power management and monitoring.

Dell KACE and OpenManage Essentials 12 and firmware comparison reporting by each individual machine or across a range of machines in the environment

Dell KACE and OpenManage Essentials 13 Assessments may be applied across multiple machines using the same dynamic grouping mechanism available to all

Dell KACE and OpenManage Essentials 14 System monitoring and fault resolution Possibly the most important task to be automated is proactive identifi

Dell KACE and OpenManage Essentials 15 Delivering alerts to the K1000 appliance Figure 16. When configuring the Alert Action in OME, the administr

Dell KACE and OpenManage Essentials 16  Date and Time ($d and $t)—The date and time of the alert event.  Severity ($sev)—The severity of the eve

Dell KACE and OpenManage Essentials 17 Ticket for an alert in the K1000 service desk Figure 17. Working together, OME and the K1000 provide an end

Dell KACE and OpenManage Essentials 18 K1000 service desk reports Figure 18. Dell warranty information in K1000 inventory Figure 19.

Dell KACE and OpenManage Essentials 19 Integrating Dell K1000 with OME The features of the Dell|KACE K1000 Systems Management Appliance are exception

Dell KACE and OpenManage Essentials 2 This document is for informational purposes only and may contain typographical errors and

Dell KACE and OpenManage Essentials 20 OpenManage Essentials discovery range configuration wizard Figure 20. Configure service desk and service qu

Dell KACE and OpenManage Essentials 21 Import resources from SAMBA share directory Figure 21. 1. Select Queue-110.kpkg from the list of files, and

Dell KACE and OpenManage Essentials 22 Note the email address of the queue. This is the email address that will be recognized within the K1000 Applia

Dell KACE and OpenManage Essentials 23 Define custom fields and parameters on the service desk configuration page Figure 23. You can configure a n

Dell KACE and OpenManage Essentials 24 Create an e-mail alert action in OME 1. Launch the OME console and select Manage  Alerts then in the left pa

Dell KACE and OpenManage Essentials 25 Enter and edit a new name for the cloned e-mail alert action Figure 26. 3. In Name and Description, prov

Dell KACE and OpenManage Essentials 26 5. In the e-mail configuration screen, provide the recipients of this e-mail and sender in To: and From: addr

Dell KACE and OpenManage Essentials 27 E-mail configuration in e-mail alert action wizard Figure 28. Note: The address in the To: field will be the

Dell KACE and OpenManage Essentials 28 Email settings Figure 29. Test email confirmation dialog box Figure 30.

Dell KACE and OpenManage Essentials 29 11. In Severity Association, assign the alert severity to which you want to associate this e-mail alert and th

Dell KACE and OpenManage Essentials 3 Contents Executive summary ...

Dell KACE and OpenManage Essentials 30 12. In Categories and Sources Association, assign the alert categories source to which you want to associate t

Dell KACE and OpenManage Essentials 31 13. In Device Association, assign the device or device groups to which you want to associate this e-mail alert

Dell KACE and OpenManage Essentials 32 14. In Date Time Association, enter the date or time range on when this e-mail alert action is active, and the

Dell KACE and OpenManage Essentials 33 15. In the Summary window, review inputs and click Finish. Review configuration in e-mail alert action summa

Dell KACE and OpenManage Essentials 34 Sample workflow of OME/KACE integration 1. OME receives a critical alert from a monitored server and triggers

Dell KACE and OpenManage Essentials 35 3. Click on the service desk ticket to view the details. Details of a service desk ticket in K1000 Applianc

Dell KACE and OpenManage Essentials 36 Conclusion Users can have both OME and the KACE K1000 Appliance running on the same physical machine. This can

Dell KACE and OpenManage Essentials 37 Additional resources Dell OpenManage Essentials For more information on Dell OpenMange Essentials visit www.de

Dell KACE and OpenManage Essentials 4 As part of OME and KACE K1000 Service Desk integration, users need to:  Configure e-mail alert action in OME

Dell KACE and OpenManage Essentials 5 acquire and easily adopted by existing staff. Deployment of these management tools should minimize investment i

Dell KACE and OpenManage Essentials 6  System Monitoring and Fault Resolution—The Dell OpenManage Essentials toolset provides active system monitor

Dell KACE and OpenManage Essentials 7 assets such as printers, network devices, and virtualization hosts can be loaded into the K1000 Asset Managemen

Dell KACE and OpenManage Essentials 8 Using the Managed Installation functionality of the K1000, the OMSA agent may be installed on multiple machines

Dell KACE and OpenManage Essentials 9 Custom inventory with Dell CIM Figure 6. In the above example, the Dell WMI namespace is accessed to retrieve