Dell OpenManage Essentials Version 1.0 White Paper download pdf (Page 34)

Dell KACE and OpenManage Essentials

Sample workflow of OME/KACE integration

1. OME receives a critical alert from a monitored server and triggers the E-mail alert action,

which in turn collects alert data and sends an e-mail to KACE service desk.

Alerts received in OME Home Portal dashboard Figure 36.

2. The E-mail received is parsed by KACE Service Desk. It then creates a Service Desk ticket under

OME service queue based on the criteria set.

List of service desk tickets in K1000 Appliance Figure 37.

1 2 ... 29 30 31 32 33 34 35 36 37

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Dell OpenManage Essentials Version 1.0 White Paper Page 34