Dell POWEREDGE 840 User Manual Page 105
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting Your System 105
b
Ensure that the hard drive has been configured correctly for the RAID.
c
Exit the configuration utility and allow the system to boot to the operating system.
3
Ensure that the required device drivers for your SAS controller card or SAS RAID controller are
installed and are configured correctly. See the operating system documentation for more information.
4
Verify that the controller is enabled and the drives appear in system setup.
5
Check the cable connections inside the system:
a
Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet.
b
Open the system. See "Opening the System" on page 43.
c
Verify that the cable connections between the hard drive(s) and the drive controller are correct,
whether the connections are to the SATA connectors on the system board (see Figure 3-12) or a
SAS expansion card (see Figure 3-13).
d
Verify that the SAS or SATA cables are securely seated in their connectors.
e
Close the system. See "Closing the System" on page 47.
f
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists,
see
"Getting Help" on page 121
.
Troubleshooting SATA Hard Drives
Troubleshooting a SATA Hard Drive
Problem
• Faulty hard drive
• Damaged or improperly connected hard-drive cables
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up
all files on the hard drive.
NOTE: If the hard drive is used in a RAID configuration, see "Troubleshooting a SATA Hard Drive in a RAID
Configuration."
1
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running
the System Diagnostics."
- Hardware Owner’s Manual 1
- Notes, Notices, and Cautions 2
- Contents 3
- 4 Contents 4
- 6 Contents 6
- 8 Contents 8
- About Your System 9
- 12 About Your System 12
- Connecting External Devices 14
- NIC Indicator Codes 14
- Diagnostics Indicator Codes 15
- 16 About Your System 16
- = yellow 16
- Hard-Drive Indicator Codes 17
- System Messages 18
- 20 About Your System 20
- 22 About Your System 22
- 24 About Your System 24
- System Beep Codes 26
- Warning Messages 28
- Diagnostics Messages 28
- Alert Messages 28
- Responding to Error Messages 29
- System Setup Options 30
- Setup program screen 31
- CPU Information Screens 33
- Integrated Devices Screen 34
- Console Redirection Screen 35
- System Security Screen 35
- Exit Screen 37
- Using the System Password 37
- Using the Setup Password 39
- Installing System Components 41
- Inside the System 42
- Opening the System 43
- Front-Panel Drive Inserts 44
- Closing the System 47
- Connecting Drives 47
- Diskette Drive 48
- Optical or Tape Drives 49
- Hard Drives 53
- Configuring the Boot Drive 54
- Cooling Shroud 64
- Cooling Fans 65
- Removing the Front System Fan 66
- Removing the Back System Fan 67
- Power Supply 69
- Replacing the Power Supply 70
- Expansion Cards 71
- Installing an Expansion Card 72
- Removing an Expansion Card 73
- Installing Memory Modules 76
- Microprocessor 78
- Removing the Processor 79
- Installing a Processor 81
- Installing a RAC Card 83
- System Battery 83
- Removing the System Board 87
- Installing the System Board 89
- Checking the Equipment 92
- Troubleshooting the Keyboard 93
- Troubleshooting a NIC 95
- Troubleshooting a Wet System 96
- Troubleshooting a Fan 99
- Troubleshooting System Memory 100
- Troubleshooting Your System 102
- Troubleshooting a Hard Drive 104
- System Diagnostics Features 111
- From the Utility Partition 112
- From Removable Bootable Media 112
- Using the Custom Test Options 113
- Running System Diagnostics 114
- Jumpers and Connectors 115
- 116 Jumpers and Connectors 116
- System Board Connectors 118
- Getting Help 121
- AutoTech Service 122
- Support Service 122
- Problems With Your Order 123
- Product Information 123
- Before You Call 124
- Contacting Dell 126
- 128 Getting Help 128
- 130 Getting Help 130
- 132 Getting Help 132
- 134 Getting Help 134
- 136 Getting Help 136
- 138 Getting Help 138
- 140 Getting Help 140
- 142 Getting Help 142
- 144 Getting Help 144
- Printers, and Projectors 145
- 146 Getting Help 146
- Glossary 147
- 148 Glossary 148
- 150 Glossary 150
- 152 Glossary 152
- 154 Glossary 154
- Index 155 155
- 156 Index 156
- Index 157 157
- 158 Index 158
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