Dell Multifunction Laser Printer 5535dn Service Manual

 $SULO

x Service ManualPrinthead assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-68 Service Manual28x.42x = bin numberRight tamper does not leave home position failureApplies to:StapleSmart finisherThe sensor (right tamper HP) do

Diagnostic information 2-6928x.46x = bin numberPaddle home position jamApplies to:StapleSmart finisherThe sensor (paddle HP) does not detect that the

2-70 Service Manual28x.50x = bin numberLeft tamper home position jamApplies to:StapleSmart finisherThe left tamper home position is not detected by th

Diagnostic information 2-7128x.54x = bin numberEject motor encoder not detectedApplies to:StapleSmart finisherThe eject motor encoder detection is los

2-72 Service Manual28x.61x = bin numberDMID command is not received for 500ms after main motor runsApplies to:StapleSmart finisherA software failure h

Diagnostic information 2-7328x.68x = bin numberStaple ready home position jamApplies to:StapleSmart finisherThe sensor (self priming) within the stapl

2-74 Service Manual28x.70x = bin numberStapler mechanism not in home position failureApplies to:StapleSmart finisherThe sensor (home signal) within th

Diagnostic information 2-75it within the specified time.it within the specified time.840.01 Scanner manually disabledThe scanner has been manually dis

2-76 Service Manual842.xx ADF communication failureThe ADF controller card has lost communication with the system.1. Check all connections on the ADF

Diagnostic information 2-77902.xx System software error Code detected unusual event or timing.1. POR the machine and print a simple test page to dete

Table of contents xiCover, right rear corner removal (model X658) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-88Se

2-78 Service Manual906.xx RIP interface driver errorCode detected unusual event or timing.1. POR the machine and print a simple test page to determine

Diagnostic information 2-79914.00 Pick arm motor no encoder not detected failureThe pick arm motor encoder detection is lost during normal operation1.

2-80 Service Manual916.01 Internal duplex drive motor over speed failureThe duplex drive motor does not rotate at the specified speed.1. Check all the

Diagnostic information 2-81920.04 Fuser warm-up failure Fuser type = 1The fuser hot roll is too cool when heating to desired temperature after slope c

2-82 Service Manual920.25 Fuser under temperature Fuser type = 2Fuser does not maintain proper operating temperature within steady state control.1. Tu

Diagnostic information 2-83920.31 Fuser warm-up failure Fuser type = 2The fuser hot roll temperature does not increase while the lamp is turned on.1.

2-84 Service Manual920.53 Fuser warm-up failure Fuser type = 1Fuser page count has exceeded life.The fuser hot roll is too cool while checking for slo

Diagnostic information 2-85920.82 Fuser warm-up failure Fuser type = 2Fuser page count has exceeded life.The fuser hot roll temperature is not maintai

2-86 Service Manual922.04 Fuser warm-up failure Fuser type = 1The fuser hot roll has timed out and not reached “final lamp detection” during the speci

Diagnostic information 2-87922.07 Fuser warm-up failure Fuser type = 1The fuser hot roll does not reach operating temperature after increasing interpa

xii Service ManualSensor (scanner HP) assembly w/bracket removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-154LVPS coolin

2-88 Service Manual922.28 Fuser warm-up failure Fuser type = 2The fuser hot roll does reach the “final lamp detection” parameter but not in the specif

Diagnostic information 2-89922.31 Fuser warm-up failure Fuser type = 2The fuser hot roll did not reach operating temperature within new enhanced contr

2-90 Service Manual922.54 Fuser warm-up failure Fuser type = 1Fuser page count has exceeded life.The fuser hot roll has timed out and not reached “fin

Diagnostic information 2-91923.00 Fuser over temperature failure.Fuser type = 1The fuser hot roll has exceeded the proper operating temperature.1. Tur

2-92 Service Manual923.75 Fuser over temperature failure.Fuser type = 2The fuser hot roll has exceeded the proper operating Replace the fuser unit ass

Diagnostic information 2-93925.00 Incorrect fuser or fuser lamp detected.Fuser type = 1The machine detected a 115 V lamp in a 220 V machine. The fuser

2-94 Service Manual925.27 Incorrect fuser or fuser lamp detected.Fuser type = 2The machine detected a 115 V lamp in a 220 V machine. The fuser lamp ha

Diagnostic information 2-95925.76 Incorrect fuser or fuser lamp detected.Fuser type = 2Fuser page count has exceeded life.The machine detected a 115 V

2-96 Service Manual927.05 Main cooling fan over speed failure. The main cooling fan does not reach the specified speed.1. Check for cooling fan obstru

Diagnostic information 2-97927.16 Print cartridge cooling fan over speed failure. The Print cartridge cooling fan does not reach the specified speed.1

Table of contents xiiiMFP stapler assembly sensor (media stack) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-215MFP stap

2-98 Service Manual931.00 No first laser H sync The hsync signal is missing or Replace the printhead 932.00 Printhead lost laser H The hsync signal

Diagnostic information 2-99936.20 Main drive motor assembly failureFailed to stop within timeout. Motor = type 0The main drive motor assembly may be f

2-100 Service Manual936.60 Main drive motor assembly failureNo lock detected at normal motor start. Motor = type 0The main drive motor assembly may be

Diagnostic information 2-101937.40 Main drive motor assembly failureOver speed detected during speed control. Motor = type 0The main drive motor assem

2-102 Service Manual937.70 Main drive motor assembly failureLoss of lock detected by higher-level code. Motor = type 0The main drive motor assembly ma

Diagnostic information 2-103937.80 Main drive motor assembly failureDriver over temp detection. Motor = type 0The main drive motor assembly may be fau

2-104 Service Manual950.xx NVRAM mismatch failureMismatch between system card EEPROM and operator panel mirror. ".xx" codes: 00-29: mismatch

Diagnostic information 2-105956.01 System card processor over temperatureThe system card processor is over temperature or is damaged.Replace the syste

2-106 Service Manual982.04 Output option communication failure.An output option was not fully seated onto the printer or has been removed while the ma

Diagnostic information 2-107Service checksSensor (input) service checkSensor (fuser output) service checkStep Check Yes No1 Check the sensor (input) f

xiv Service ManualParts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-108 Service ManualSensor (narrow media) service checkSensor (duplex input) service checkStep Check Yes No1 Check the sensor (narrow media) for damag

Diagnostic information 2-109Sensor (duplex input) service check (external duplex only)Sensor (duplex exit) service check (external duplex only)Sensor

2-110 Service ManualSensor (envelope feeder empty) service checkSensor (ADF top door interlock) service check 2Check the above sensor for proper conn

Diagnostic information 2-111Switch (ADF closed interlock) jam service checkStep Check Yes No1 1. Enter the diagnostic mode2. Select Scanner tests3. Se

2-112 Service ManualSensor (ADF sheet through) static jam service checkUse this procedure for the following jams:• 290.001 Check the media path.Is the

Diagnostic information 2-113Sensor (ADF sheet through) late jam service check 290.01Use this procedure for the following jams:• 290.01Step Check Yes N

2-114 Service ManualSensor (ADF 1st scan) late jam service check6Check the sensor (ADF sheet through) for proper connection.Is the above component pro

Diagnostic information 2-115Sensor (ADF sheet through) lingering jam service check4Check the sensor (ADF 1st scan) for proper operation.1. Enter the D

2-116 Service Manual2Check the original document condition.Is the original document free of paper clips and staples as well as damage such as creases,

Diagnostic information 2-117Sensor (1st scan) static jam service checkUse this procedure for the following jams:• 290.101 Check the media path.Is the

Notices and safety informationThe following laser notice labels may be affixed to this printer.Laser noticeThe printer is certified in the U.S. to con

2-118 Service ManualSensor (2nd scan) static jam service checkSensor (2nd scan) lingering jam service checkUse this procedure for the following jams:•

Diagnostic information 2-119Sensor (ADF media exit) late jam service check2Check the original document condition.Is the original document free of pape

2-120 Service ManualStep Check Yes No1 Check the original document condition.Is the original document free of paper clips and staples as well as damag

Diagnostic information 2-121ADF top door open jam service checkMedia missing jam service checkUse this procedure for the following jams:• 292.00Step C

2-122 Service ManualSensor (ADF media exit) static jam service check2Check the sensor (ADF document set) for proper operation.1. Enter the Diagnostics

Diagnostic information 2-123Sensor (ADF media exit) late jam service check3Check the sensor (ADF media exit) for proper connection.Is the above compon

2-124 Service Manual3Check the media path for contaminates.Is the media path free of excess media dust and foreign objects such as paper clips and sta

Diagnostic information 2-125Sensor (ADF media exit) lingering jam service checkUse this procedure for the following jams:• 294.03Step Check Yes No1 Ch

2-126 Service Manual6Check the ADF transport drive motor assembly for proper connection.Is the above component properly connected?Replace the ADF tran

Diagnostic information 2-127Use this procedure for the following jams:• 200.07 • 230.04 • 230.06 • 237.00 • 239.11• 241.06 • 214.10 • 241.11 • 241.12

Avisos sobre el láserSe certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1) establecidos en el

2-128 Service Manual10Check the sensor (duplex input) for proper operation.1. Enter the diagnostic mode2. Select Duplex tests3. Select sensor test4. O

Diagnostic information 2-12918Check the sensor (input) for proper operation.1. Enter the diagnostic mode2. Select Base sensor test3. Observe the line

2-130 Service ManualSensor (input) early jam service check4Check the sensor (input) for proper operation.1. Enter the diagnostic mode2. Select Base se

Diagnostic information 2-131Sensor (input) static jam service checkStep Check Yes No1 Check media origination.Did the media originate from the MPF?Go

2-132 Service ManualStep Check Yes No1 Check the media path for partially fed or jammed media.Is the media path free from partially fed or jammed medi

Diagnostic information 2-1336Check the above sensor for proper connection. Is the above sensor connected properly?Replace the fuser unit assembly.Repl

2-134 Service Manual4Check the fuser unit assembly for damage and life expiration.Replace the fuser unit assembly.Go to step 5.5Check the sensor (fuse

Diagnostic information 2-135Sensor (fuser output) static jam service checkUse this procedure for the following jams:• 202.06 • 202.13 • 202.31 • 202.3

2-136 Service ManualSensor (narrow media) static jam service check5Check the sensor (narrow media) for proper operation.1. Enter the diagnostic mode2.

Diagnostic information 2-1372Check the sensor (narrow media) for proper operation.1. Enter the diagnostic mode2. Select Base sensor test3. Observe the

LaserilmoitusTämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J -standardin mukaiseksi luokan I (1) -lasertuotteeksi ja muualla IEC

2-138 Service Manual7Perform a print test and check the duplex drive motor assembly for proper operation.Does the above component operate properly?Go

Diagnostic information 2-139Use this procedure for the following jams:• 230.01 • 230.05 • 232.00Step Check Yes No1 Check media origination.Did the med

2-140 Service Manual10Perform a print test using the duplex.Does the problem remain?Contact next highest level of tech support.Problem solved.Use this

Diagnostic information 2-141Sensor (pass through) late jam service check Use this procedure for the following jams:• 242.02 • 242.03 • 242.04 • 242.05

2-142 Service Manual8Perform a print test and check the pick arm assembly for the appropriate media tray.Is the media properly picked and advanced out

Diagnostic information 2-143Sensor (pass through) static jam service check4Check the above sensor for proper connection. Is the above sensor connected

2-144 Service ManualSensor (stapler pass through) late jam service checkSensor (stapler pass through) lingering jam service checkStep Check Yes No1 Ch

Diagnostic information 2-145Sensor (stapler pass through) static jam service checkSensor (output pass through) late jam service checkStep Check Yes No

2-146 Service ManualSensor (output pass through) lingering jam service checkSensor (output pass through) static jam service checkStep Check Yes No1 Ch

Diagnostic information 2-147Sensor (mailbox empty) late jam service checkSensor (mailbox empty) lingering jam service check3Check the above sensor for

Avís sobre el LàserSegons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat J, pels productes là

2-148 Service ManualSensor (mailbox empty) static jam service check2Check for obstructions in the media path between the Sensor (mailbox empty) machin

Diagnostic information 2-149Sensor (toner empty) service checkSensor (scanner HP) service checkSensor (ADF 2nd scan) late jam service checkStep Check

2-150 Service ManualNVRAM mismatch failure (950.00 through 950.29) service check 1 Check the sensor (ADF 2nd scan) for proper installation.Is the abov

Diagnostic information 2-151Image quality troublePrinter Related TroubleshootingNote: First, get a printout as a base, and follow the symptom table t

2-152 Service ManualImage Quality Faint print (Low contrast)Before starting, check the media route for foreign objects, such as staples, clips, and sc

Diagnostic information 2-1537Check the printhead assembly for proper connection.Is the above component properly connected?Replace the printhead assemb

2-154 Service ManualBlank print (no print)Check the media path for foreign objects such as staples, clips, scraps of media.Step Check Yes No1 Check th

Diagnostic information 2-1557Check the laser beam route.Check for debris between the printhead assembly and the PC drum.Is the laser beam route free o

2-156 Service ManualSolid blackCheck the media path for foreign objects such as staples, clips, scraps of media. Step Check Yes No1 Check the charge r

Diagnostic information 2-157Vertical lines and bands (process direction)Step Check Yes No1 Check the media condition.Load new, dry, recommended media.

Notices and safety information xix

2-158 Service ManualHorizontal white stripes or bands (side to side direction)Step Check Yes No1 Check the media condition.Load new, dry, and recommen

Diagnostic information 2-159Vertical stripes (process direction)Step Check Yes No1 Check the media condition.Load new, dry, recommended media.Re-print

2-160 Service ManualHorizontal stripes (side to side direction)7Perform a print test.Does the problem remain?Contact next highest level of tech suppor

Diagnostic information 2-1616Check the heat roll and pressure roll.Remove the fuser unit assembly.CAUTION: : Allow the fuser unit down.Is there conta

2-162 Service ManualPartial lackStep Check Yes No1 Check the media condition.Load new, dry, recommended media.Re-print the defective image.Does the pr

Diagnostic information 2-163SpotsStep Check Yes No1 Check the media condition.Load new, dry, recommended media.Re-print the defective image.Does the e

2-164 Service Manual7Check the printhead installation.Is the above component properly installed?Go to step 8. Reinstall and adjust the printhead assem

Diagnostic information 2-165After imageThe ghost appears on the media which, may be the image from the previous page or part of the page currently pri

2-166 Service ManualBackground (fog)Step Check Yes No1 Check the media condition.Load new, dry, recommended media.Re-print the defective image.Does th

Diagnostic information 2-167SkewThe printed image is not paralleled with both sides of the media.Step Check Yes No1 Check printer installation placeme

 

xx Service Manual

2-168 Service ManualMedia damageStep Check Yes No1 Check printer installation placement.Check the installation surface for irregularities. Check for m

Diagnostic information 2-1696Check the heat roll and pressure roll.Remove the fuser unit assembly.CAUTION: : Allow the fuser unit down.Is there contam

2-170 Service ManualNo fuseStep Check Yes No1 Check the fuser unit assembly installation.Is the fuser unit assembly properly installed?Go to step 2. R

Diagnostic information 2-171ADF & Scanner Related TroubleshootingNote: First, get a printout as a base, and follow the symptom table to identify

2-172 Service ManualADF & Scanner Image Quality Dark image quality (using ADF or Scanner)Before starting, check the media route for foreign object

Diagnostic information 2-173Vertical lines (process direction using the ADF)Step Check Yes No1 Check the small platen glass on the scanner unit assemb

2-174 Service ManualSpots (using flatbed scanner)5Perform a print test using the ADF unit assembly.Does the error continue?Replace the scanner control

Diagnostic information 2-1753Check the white strip on the bottom of the large platen glass.Is the white strip contaminated?Clean the white strip and P

2-176 Service ManualSkew (using ADF)The printed image is not paralleled with both sides of the media.Step Check Yes No1 Check printer installation pla

Diagnostic information 2-177Media damage (using ADF)Step Check Yes No1 Properly load document into the ADF unit assembly and ensure all guides are set

Lithium warningSafety information• The safety of this product is based on testing and approvals of the original design and specific components. The ma

2-178 Service ManualNetwork service checkNote: Before starting this service check, print out the network setup page. This page is found under Menu - R

Diagnostic information 2-17913Try using a different ethernet cable.Did this remedy the situation?Problem resolved Go to step 14.14Have the network adm

2-180 Service Manual

Diagnostic aids 3-13. Diagnostic aidsUnderstanding the printer control panelItem Description1 Display View scanning, copying, faxing, and printing op

3-2 Service ManualUnderstanding the home screenAfter the printer is turned on and a short warm-up period occurs, the display shows the following basic

Diagnostic aids 3-3Other buttons that may appear on the home screen:4 FTP Opens the File Transfer Protocol (FTP) menusNote: This function must be set

3-4 Service ManualUsing the touch-screen buttonsNote: Depending on your options and administrative setup, your screens and buttons may vary from those

Diagnostic aids 3-5Other touch-screen buttonsRight arrow Scrolls rightSubmit Saves a value as the new user default settingBack Navigates back to the p

3-6 Service ManualThis chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the problem.Cancel Job

Diagnostic aids 3-7Accessing service menusThere are different test menus that can be accessed during POR to identify problems with the printer.Diagnos

Sicherheitshinweise• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und bestimmter Bauteile. Bei Verwendu

3-8 Service ManualDiagnostics MenuEntering Diagnostics Menu1. Turn off the printer.2. Press and hold 3 and 6 buttons simultaneously.3. Turn on t

Diagnostic aids 3-9DUPLEX TESTS (if installed)INPUT TRAY TESTSTray 1Tray 2 (if installed)Tray 3 (if installed)Tray 4 (if installed)Tray 5 (if installe

3-10 Service ManualTouch Exit Diag Menu to exit the Diagnostics Menu, and Resetting the Printer displays. The printer performs a POR, and the printer

Diagnostic aids 3-11Registration (printer)Print registration makes sure the printing is properly aligned on the page. The settings available are:Descr

3-12 Service ManualTo set print registration:1. Print the Quick Test page.a. Touch REGISTRATION from the Diagnostics Menu. b. Touch to select Quic

Diagnostic aids 3-13Input source testsThe purpose of the diagnostic Print Tests is to verify that the printer can print on media from each of the inst

3-14 Service ManualThe following is included in the DIAGNOSTICS version of the print quality pages:• Values from EP SETUP in DIAGNOSTICS, including: F

Diagnostic aids 3-15DRAM TestThe purpose of this test is to check the validity of DRAM memory, both standard and optional. The test writes patterns of

3-16 Service ManualUSB HS Test Mode1. Select USB HS Test Mode from HARDWARE TESTS.2. Press until the appears next to the Port to be tested, an

Diagnostic aids 3-17Top Margin (duplex)This setting controls the offset between the first scan line on the front of the duplex page and the first scan

Informació de Seguretat• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics.

3-18 Service Manual3. Touch Back or press Stop to exit the test.Duplex Feed 1This test feeds a blank sheet of paper to the duplex paper stop posit

Diagnostic aids 3-19INPUT TRAY TESTSFeed Tests (input tray)This test lets the servicer observe the paper path as media is feeding through the printer.

3-20 Service ManualOUTPUT BIN TESTSFeed Tests (output bins)Use these tests to verify that media can be fed to the standard output bin. No information

Diagnostic aids 3-21DEVICE TESTSQuick Disk TestThis test performs a non-destructive read/write on one block per track on the disk. The test reads one

3-22 Service ManualPRINTER SETUPThe triangles pointing up or down indicate whether there are additional menus. Touch the up or down arrows to display

Diagnostic aids 3-23Configuration IDThe two configuration IDs are used to communicate information about certain areas of the printer that cannot be de

3-24 Service ManualEP SETUPThe triangles pointing up or down indicate whether there are additional menus. Touch the up or down arrows to display these

Diagnostic aids 3-25TransferThe transfer can be adjusted to Low, Medium, or High. The default setting is Medium.Touch Back to return to Diagnostics Me

3-26 Service ManualPrint LogAdditional diagnostic information is available when you print the event log from Diagnostics Menu rather than Configuratio

Diagnostic aids 3-27SCANNER TESTSBack Side Scan Uniformity This procedure should be run after the ADF has been replaced. Before proceeding, make sure

PrefaceThis manual contains maintenance procedures for service personnel. It is divided into the following chapters:1. General information contains a

3-28 Service ManualConfiguration menu (CONFIG MENU)Entering Configuration Menu1. Turn off the printer.2. Press and hold 2 and 6 buttons simultaneo

Diagnostic aids 3-29Touch Exit Config Menu to exit the Configuration Menu, and Resetting the Printer displays. The printer performs a POR, and the pri

3-30 Service ManualUSB Scan to Local To change the USB Scan to Local setting:1. Touch to select USB Scan to Local from the Configuration Menu. 2.

Diagnostic aids 3-31ReportsMenu Settings PageTo print the Menu Settings Page, touch to select Menu Settings Page from Reports. The message Printing

3-32 Service ManualWhen the setting is Auto, every input option equipped with size sensing hardware automatically registers what size media it contain

Diagnostic aids 3-33Factory DefaultsThis setting enables a user to restore all the printer settings to the original factory settings. Selections are E

3-34 Service ManualMin Copy Memory1. Touch to select Min Copy Memory from the Configuration Menu. The panel displays the setting's name in the

Diagnostic aids 3-353. Touch Submit to save the change.Touch Back to cancel and return to the Configuration Menu. FB Edge EraseThe ADF Edge Erase an

3-36 Service Manuald. Use the copy of the Quick Test page to adjust the Left Margin and Top Margin settings.e. Touch Submit.f. Touch Copy Quick Test

Diagnostic aids 3-37Touch Back to exit without changing the value.Action for Prompts1. Touch to select Action for Prompts from the Configuration Me

General information 1-11. General informationallows the user to adjust the viewing angle.The Dell™ 5535dn printer is an All-In-One laser multi-functi

3-38 Service ManualJobs On DiskIf the hard disk is installed, Jobs On Disk allows the user to delete buffered jobs saved on the disk. The values are D

Diagnostic aids 3-39The entire process is complete when the progress bar appears completely shaded and the percentage indicator shows 100%. After comp

3-40 Service ManualLES ApplicationsTo change this setting: 1. Touch to select LES Applications from the Configuration Menu.Note: If an advanced pa

Diagnostic aids 3-41Exit Configuration MenuTouch Exit Config Menu to exit the Configuration Menu. The printer performs a POR, and the printer returns

3-42 Service ManualPrinter configurationsNote: Printer configuration may vary depending on your printer model.Basic models1 Automatic Document Feeder

Diagnostic aids 3-43Printer theoryPC cartridgeSensor (input)PC drumStandard bin full actuatorand sensor (standard bin full)DiverterSensor(duplex input

3-44 Service ManualModel X658 paper path rolls and sensors Functions of main components• Media tray assembly• Pic arm assembly (feed)• MPF • Xerograph

Diagnostic aids 3-45Rear media guideThe rear media tray guide assembly can be adjusted to different media sizes by moving it to the front or rear. The

3-46 Service ManualMedia tray assemblyWear stripsSide guidesEnd guides

Diagnostic aids 3-47Detection of media sizeThe media size set for the media tray assembly is transmitted to the switch (media size) by moving these gu

1-2 Service ManualPrinter overviewCAUTION: Do not set up this product or make any electrical or cabling connections, such as the power cord or options

3-48 Service ManualSensor (media low)This sensor detects by the actuator position whether media in the media tray assembly is low. When the flag of th

Diagnostic aids 3-49Sensor(MPF media empty)The sensor (MPF media out) detects whether media is present on the MPF.Supported paper sizes, types, and we

3-50 Service ManualDL Envelope 110 x 220 mm(4.3 x 8.7 in)xOther Envelope 98 x 162 mm(3.9 x 6.4 in.) to176 x 250 mm(6.9 x 9.8 in.)x1This size appears

Diagnostic aids 3-51RegistrationSensor (input)The sensor (input) is located just before the print cartridge and can detect whether media exists in the

3-52 Service ManualTransferTransfer roll assemblyThe transfer roll assembly applies charge to the rear surface of the media when the media passes betw

Diagnostic aids 3-53Polygon printhead assemblyThe printhead scans the photo conductor drum surface with a laser beam. It consists of four components:

3-54 Service ManualConceptual diagram of an image created by scanningFuserFuser unit assembly

Diagnostic aids 3-55Fuser componentsHeat rollThe heat roll is a hollow metal tube with a coated surface. This tube is heated by the inner heater lamp.

3-56 Service ManualPressure roll The pressure roll is used to apply pressure to the media surface for fusing. Pressure is applied to the media between

Diagnostic aids 3-57Fuser unit assembly (type 1 and type 2)Type 1 fuser unit assemblyIn the type 1 fuser unit assembly, the detacs, which are used to

General information 1-3OptionsThe following options are available. Some options are not available in every country or region. Contact your point of pu

3-58 Service ManualExitThe standard media exit ejects printed media from the printer to the standard bin .Sensor (standard bin full)The sensor (standa

Diagnostic aids 3-59Redrive motor assemblyThe redrive motor assembly is a DC motor that drives the redrive assembly that transports the media into the

3-60 Service ManualThe switch is a safety switch to cut off a 24 VDC power supply from the LVPS card assembly to the high volt power supply (HVPS) car

Diagnostic aids 3-61System card assemblyThe system card assembly controls printing operation based on the communication with the RIP controller and op

3-62 Service ManualFuser warm-upThe fuser warm-up starts at the time of power on, interlock open or close, jam reset, or return from the low power mod

Diagnostic aids 3-63ChargeThe Charge Roll places a uniform negative electrostatic charge on the surface of the drum. The drum surface is made of a pho

3-64 Service ManualThis discharge/no discharge process creates an invisible, electrostatic image on the surface of the drum. This image is called a la

Diagnostic aids 3-65Roll, toner transfers from the Magnet Roll to that point on the drum. There is now a visible toner image on the drum surface. The

3-66 Service Manualnegative electrical charge of the inner conductive layer of the drum and the positive electrical charge of the paper.Cleaning The C

Diagnostic aids 3-67Auto density sensingThe image density sensor assembly uses a reflection type sensor that detects a pre-placed toner patch and imag

1-4 Service ManualSupported paper sizes, types, and weightsThe following tables provide information on standard and optional paper sources and the typ

3-68 Service ManualDocument scanning at ADFThe document scanning section of this machine consists of a scanner that reads a single-sheet document plac

Diagnostic aids 3-69Sensor (FB scanner HP)A sensor that detects the HP position of the flatbed scanner CCD assembly.Scanner exposure lampA xenon lamp

3-70 Service ManualShown below is the document feed path from the ADF.Simplex and duplex document feedFor two simplex document sheets, feed is perform

Diagnostic aids 3-714. As the image is scanned on both sides, the document sheet is fed and ejected by the ADF feed-out roll assembly and ADF exit rol

3-72 Service ManualA card that controls the ADF unit assembly. The ADF controller card assembly is connected to and controlled by the Scanner controll

Diagnostic aids 3-73This solenoid causes the ADF pick roll to be raised and lowered in order to properly pick the media.Switch (ADFclosed interlock)Se

3-74 Service ManualHigh Capacity Input Tray (HCIT) tray assemblyRear media tray guideMedia end guidePick armassemblySensor (media empty)Sensor (media

Diagnostic aids 3-75250-sheet/550-sheet tray assemblyMedia size sensingThe media size set for the media tray assembly is set by positioning the right

3-76 Service ManualMedia level sensingThe media level for the media tray assembly is triggered by the actuator flag positioned in the two photointerru

Diagnostic aids 3-77Pick arm assemblySensor (media empty)Sensor (media low)250-sheet drawerassemblySensor(pass through)Pick arm assemblySensor (media

General information 1-5Paper types and weights supported by the printerPaper types and weights supported by the output binsUse this table to determine

3-78 Service ManualMedia transport pathThe following is a cross section of the printer and the tandem tray module, showing the main components directl

Diagnostic aids 3-79Model X658 paper path rolls and sensors Functions of main componentsWhen the 250 or 550 sheet input trays are installed under the

3-80 Service ManualThe media tray assembly is designed so it can adapt to the media width in the media feed direction by moving the side guide to the

Diagnostic aids 3-81Switch (media size)This switch (media size) sets the size of media supplied from each media tray assembly. A signal indicating the

3-82 Service ManualDuplexFunctions of main componentsWhen the duplex is installed, duplex (double-sided) printing is available with the printer.The fo

Diagnostic aids 3-83Paper jamsUnderstanding jam numbers and locationsWhen a jam occurs, a message indicating the jam location appears. Open doors and

3-84 Service Manual3. Push the release latch, and then open the front cover. 4. Lift and pull the print cartridge out of the printer.Warning: Do

Diagnostic aids 3-856. Remove the jammed paper.CAUTION: The inside of the printer might be hot. To reduce the risk of injury from a hot component, a

3-86 Service Manual3. Pull down the bottom rear door. 4. Push the tab down. 5. Remove the jammed paper.6. Close the bottom rear door.7. Inse

Diagnostic aids 3-87240–245 paper jams1. Touch Status/Supplies to identify the location of the jam.2. Pull the standard tray out. 3. Remove any

Table of contentsTable of contents iiiNotices and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1-6 Service ManualThe finisher supports 60-176 g/m2 (16-47 lb) paper weights.Paper typeStandard exit bin (350 or 550 sheets)Optional hardwareOutput Ex

3-88 Service Manual250 paper jam1. Touch Status/Supplies to identify the location of the jam.2. Remove the paper from the multipurpose feeder. 3.

Diagnostic aids 3-893. If the jammed envelope has entered the printer and cannot be pulled out, then lift the envelope feeder up and then out of the

3-90 Service Manual3. Pull the latch of the staple cartridge holder down, and then pull the holder out of the printer. 4. Use the metal tab to lif

Diagnostic aids 3-916. Press down on the staple guard until it snaps into place. 7. Push the cartridge holder firmly back into the stapler unit un

3-92 Service Manual4. Open the scanner cover, and then remove any jammed pages. 5. Open the bottom ADF door, and then remove any jammed pages. 6.

Diagnostic aids 3-93Adjusting skewFor flatbed scanner and ADF skew adjustment, refer to the examples below to identify if “negative” or “positive” ske

3-94 Service ManualFlatbed scanner skew adjustment2. To adjust flatbed scanner skew, loosen the screws (A) and slide the scanner rod mounting plate

Diagnostic aids 3-953. For negative skew, rotate the document tray clockwise as shown above.4. For positive skew, rotate the document tray counter

3-96 Service ManualADF skew adjustment (Via duplex CCD assembly)1. Remove the ADF cover, front. Go to “ADF cover, front removal” on page 4-64.

Diagnostic aids 3-972. Loosen the M4 screw (A) on the right below.3. Turn the skew adjustment screw (B) (to the left, below) appropriately - clock

Tools required for serviceFlat-blade screwdrivers, various sizesPhillips screwdrivers, various sizes7/32 inch open-end wrench7.0 mm nut driver5.5 mm w

3-98 Service ManualMedia squareness checkThis test is critical when cut paper is being used to align the ADF skew during reworks. Pallets of quality p

Diagnostic aids 3-993. This shows the final position of the two pages.4. Tap the two pages on a flat surface until the bottom edge is aligned.1

3-100 Service Manual5. Look closely at the top edge of the media to see if the sheets are aligned.Square Media: Top and sidesare perfectly alignedTh

Diagnostic aids 3-101Print skew correction procedure1. Check the paper squareness.2. Make sure the guides in the paper tray are properly aligned.3

3-102 Service Manual7. Determine if the printer passes or fails the skew specifications based on the values listed on the table..9. Check the regi

Diagnostic aids 3-103Copy skew correction procedureNote: This specification is used for copies from the flatbed, front ADF, and back ADF.1. Check t

3-104 Service Manual10. Determine if it passes or fails the skew specifications, based on the values listed in the table.12. Adjust the scanner regist

Diagnostic aids 3-105Security Reset JumperSecurity Reset JumperEach device contains a hardware jumper with which an administrator can:• Erase all secu

3-106 Service Manual3. Remove the small yellow jumper that covers a pair of the jumper’s pins.4. Replace the small yellow jumper so that it covers

Diagnostic aids 3-107Printer skew specificationsAbnormal skew printer correctionSTEP ONE: The repair operator should ev aluate the left edge of the pa

AcronymsADF Automatic Document FeederAIO All-In-OneCCD Charge Coupled Device (CCD)CRU Customer Replaceable UnitDIMM Dual Inline Memory ModuleDRAM Dyna

3-108 Service ManualPrint RegistrationInitial adjustment (adjustable in increments of T=0.3mm, B-0.5mm, R and L=0.2mmLeft print position accuracy (sca

Repair information 4-14. Repair informationWarning: Read the following before handling electronic parts.Handling ESD-sensitive parts Many electronic

4-2 Service ManualAdjustmentsPolygon printhead mechanical registration adjustmentDo the printhead mechanically registration adjustment whenever you re

Repair information 4-3Alignment assembly adjustmentNote: Power the machine off before performing the adjustment. Note: In order to make the adjustme

4-4 Service Manuala new test page until you obtain the results you want.Fuser solenoid adjustmentPerform the fuser solenoid adjustment whenever you re

Repair information 4-5Removal proceduresBefore starting service workNote: Some removal procedures require removing cable ties. You must replace cable

4-6 Service ManualCharge roll assembly removal WARNING: When removing the charge roll assembly, avoid touching the charge roll surface.1. Open the MP

Repair information 4-7Duplex assembly removalNote: When removing the duplex drive motor assembly, it does not need to be completely removed from the

4-8 Service ManualDuplex cooling fan removal2. Remove the screw (A) securing the duplex cooling fan to the machine.3. Disconnect the connector (B) fro

Repair information 4-9Duplex drive motor assembly removal3. Remove the three screws (A) securing the duplex drive motor assembly to the machine.Note:

Diagnostic information 2-12. Diagnostic informationStartTo determine the corrective action necessary to repair a printer, look for the following info

4-10 Service Manual7. Remove the harness (E) from the duplex drive motor assembly.Replacement Warning: When replacing the duplex drive motor assembly

Repair information 4-114. Detach the front right duplex guide spring (B) from the duplex guide assembly, front.5. Fully open the duplex guide assembly

4-12 Service ManualMedia turn guide removal 2. Gently bend the left side of the media turn guide to release the hook (A) as shown in the picture.3. Wh

Repair information 4-132. Press the two tabs (A) on the fuser access door assembly, and detach it from the machine.3. Swing the fuser access door asse

4-14 Service ManualMain cooling fan removal 2. Remove the six screws (A) securing the metal shield to the machine.3. Move the metal shield in the dire

Repair information 4-157. Remove the fuser cooling fan connection (C).Fuser drive release linkage removal 2. Gently unsnap the upper end of the fuser

4-16 Service Manual5. While pressing the two buttons (A), pull the fuser unit assembly from the machine.Replacement Warning: When replacing the fuser

Repair information 4-17HVPS card assembly removal2. Remove the four screws (A) securing the HVPS card assembly to the machine.3. Remove the HVPS card

4-18 Service Manual2. Release the two hooks (A) securing the lower portion of the inner deflector to the machine.3. Remove the inner deflector.Replace

Repair information 4-193. Remove the spring.Replacement Warning: When replacing the option drive shaft, ensure that the plastic hook (A) is not damag

2-2 Service ManualConfirm the installation statusBe sure to check the following items before starting the troubleshooting procedures.• With the power

4-20 Service ManualMain drive motor assembly removal3. Close the operator panel door assembly.4. Remove the four screws (A) securing the main drive mo

Repair information 4-21Alignment assembly removalWARNING: When replacing the alignment assembly, ensure that the media skew is properly adjusted usin

4-22 Service Manual6. Remove the two screws (B) securing the alignment assembly to the machine.Note: The adjuster screw (C) requires a hex wrench to l

Repair information 4-23Media out actuator removal2. Release the hook (A) securing the media out actuator to the unit.3. Remove the media out actuator.

4-24 Service ManualTray roller catch assembly removal1. Remove the media tray.3. Release the spring from the machine.Note: The tray roller catch assem

Repair information 4-252. Remove the four screws (A) securing the MPF lift plate assembly to the machine.3. Gently detach the MPF lift plate assembly.

4-26 Service ManualMPF pick roll assembly removal2. Remove the E-clip (A) securing the MPF print roll assembly to the machine.3. Remove the plastic wa

Repair information 4-274. Remove the metal cover.5. Remove the screw (B) securing the MPF pick solenoid assembly to the machine.6. Remove the MPF pick

4-28 Service Manual7. Disconnect the connection (C) from the MPF pick solenoid assembly. C

Repair information 4-29Pick arm assembly removal 1. Remove the media tray from the machine.2. Place the machine on the left or right side.3. Remove th

Diagnostic information 2-3User attendance messagesError code or messageError contents Description/Action Possible repair actionsSystem TimeoutSystem T

4-30 Service Manual5. Remove the screw (C) securing the pick arm assembly to the machine.6. Remove the band (D) from the pick arm assembly.7. Remove t

Repair information 4-31Pick roll assembly removal 1. Remove the media tray.2. Gently pull the pick arm assembly down, and release the two hooks (A) se

4-32 Service ManualPrint cartridge clamp assembly removal Note: This procedure can be applied to the left or right printer cartridge hold down assembl

Repair information 4-33Print cartridge ID connector assembly removal 1. Remove the print cartridge.3. Release the two hooks (A) securing the print car

4-34 Service ManualPrinthead assembly removal WARNING: When replacing the printhead assembly, ensure that the printhead skew is properly adjusted, or

Repair information 4-355. Remove the four screws (C) securing the printhead assembly to the machine.6. Remove the printhead assembly.Replacement Warni

4-36 Service ManualDoor assembly, rear removal1. Pull the door assembly, rear away from the machine.2. Twist the door strap left or right until vertic

Repair information 4-376. Detach the rear duplex guide spring (C).7. Remove the duplex guide assembly, rear.8. Remove the screw (D) securing the rear

4-38 Service ManualCover assembly, rear lower (X654, X656, and X658)1. Open the rear lower door.2. Remove the four screws (A) securing the cover assem

Repair information 4-393. Remove the metal cover.4. Disconnect the connection (B) from the redrive motor assembly.5. Disconnect the connection (C) fro

2-4 Service Manual35 Res Save Off Deficient MemoryThis IR is displayed when the printer lacks sufficient memory to enable Resource Save. This message

4-40 Service Manual6. Release the hooks (D) securing the output option interface cable assembly to the machine.7. Detach the output option cable assem

Repair information 4-41Sensor (duplex input) removal 2. Release the hooks (A) securing the senor (duplex media path) to the bracket.3. Remove the sens

4-42 Service Manual2. Remove the screw (A) securing the sensor (toner empty) to the machine.3. Remove the sensor (toner empty).4. Disconnect the conne

Repair information 4-432. Gently unsnap the sensor shield assembly from the machine.3. Remove the sensor shield assembly.Replacement Warning: When re

4-44 Service ManualStandard bin actuator assembly removal2. Disconnect the connection (A) from the standard bin actuator assembly.3. Press the tab (B)

Repair information 4-45Sensor (toner density) removal 2. Remove the two screws (A) securing the sensor (toner density) to the machine.3. Remove the se

4-46 Service Manual5. Gently place the machine on the left of right side.6. Release the two hooks (B) securing the switch (media size) assembly to the

Repair information 4-47LVPS card assembly removalWARNING: When replacing the LVPS card assembly, ensure that the voltage selection switch is set to t

4-48 Service Manual6. Disconnect the connector (C) from the LVPS card assembly.7. Remove the LVPS card assembly.Replacement Warning: When replacing t

Repair information 4-49Access door removal1. Open the access door.2. Gently detach the two hinges (A) of the access door from the machine.3. Remove th

Diagnostic information 2-537C Insufficient Memory This message displays when the printer memory used to restore the Print and Hold jobs from the disk

4-50 Service ManualSystem card assembly removal Warning: When replacing any of the following components:• Scanner interface card assembly• System car

Repair information 4-514. Remove the metal shield.WARNING: When disconnecting all the electrical connections, ensure that the connectors and harnesse

4-52 Service ManualWARNING: When removing the system card assembly from the machine, ensure that the LVPS assembly connection (C) does not become dam

Repair information 4-53Hard drive removal2. Loosen the two screws (A) securing the hard drive to the rear of the machine. 3. Remove the system card me

4-54 Service ManualHard drive cooling fan removal2. Remove the system card metal plate.3. Loosen the five screws securing the fan mounting bracket to

Repair information 4-55Fax card assembly removal2. Remove the system card metal plate.3. Loosen the two screws (A) securing the fax card assembly to t

4-56 Service ManualTransfer roll assembly removal1. Open the operator panel door assembly.2. Remove the print cartridge. 3. Gently unsnap the transfer

Repair information 4-57Transfer roll bracket assembly, left removal 3. Remove the screw (A) securing the transfer roll bracket assembly, left to the m

4-58 Service Manual3. Remove the screw (A) securing the transfer roll bracket assembly, right to the machine.4. Remove the transfer roll bracket assem

Repair information 4-59Transfer deflector removal 2. Gently unsnap the transfer deflector from the machine.3. Remove the transfer deflector.4. Remove

2-6 Service Manual42.XY Cartridge Region MismatchThis IR is displayed when the printer detects that the installed cartridge has a region that differs

4-60 Service ManualRedrive assembly removal2. Open the fuser access door.3. Remove the two screws (A) securing the redrive assembly to the machine.4.

Repair information 4-61ADF feed / pick roll assembly removal 1. Lift the ADF top door assembly.2. Slide the ADF pick roll assembly to the front.3. Lif

4-62 Service ManualADF separator roll removal1. Lift the ADF top door assembly.3. Remove the access cover.4. Press tab (A), and slide the separator ro

Repair information 4-63ADF separator torque limiter assembly removal 1. Lift the ADF top door assembly.3. Remove the access cover.4. Press tab (A), an

4-64 Service Manual5. Slide the ADF separator torque limiter assembly to the front, and remove.ADF cover, front removal 1. Lift the ADF top door assem

Repair information 4-65ADF cover, rear removal 1. Lift the ADF left door cover.2. Remove two metal screws (A).3. Remove the plastic screw (B) from the

4-66 Service ManualADF top door assembly removal 3. Lift the ADF top door assembly. 4. Push down on the spring clips (A) on the left and right sides.5

Repair information 4-677. Pry out the front tabs (D).8. Remove the ADF top door assembly.ADF controller card removal 2. Disconnect all cables attached

4-68 Service ManualADF platen cushion removal 1. Lift the ADF unit assembly.2. Unfasten the velcro.3. Remove the ADF platen cushion.ADF lower door ass

Repair information 4-69ADF duplex CCD scan glass assembly removal (X654, X656, and X658)2. Open the ADF lower door assembly.3. Remove four screws (A)

Diagnostic information 2-754B Std Network Software ErrorThis error displays when a network port is detected, but the printer cannot establish communic

4-70 Service ManualADF duplex CCD assembly removal (X654, X656, and X658)CAUTION: When you see this symbol, there is a danger from hazardous voltage i

Repair information 4-714. Remove the two screws (C) securing the paper guide and remove. 5. Remove the three screws (D) from the underside of the ADF

4-72 Service ManualADF pinch roll assembly removal 2. Remove the two screws (A) on either side of the ADF pinch roll assembly.3. Remove the ADF pinch

Repair information 4-73ADF turn guide removal 3. Remove the two screws (A) from the front side. Be sure to secure the ground strap by the upper turn g

4-74 Service Manual5. Pivot the turn guide out from the front side, giving room to dislodge the locating pins (B) from the rear.6. Remove the ADF turn

Repair information 4-754. Remove the four screws (A) securing the ADF media pinch pad assembly.5. Remove the ADF media pinch pad assembly.A

4-76 Service ManualSensor (ADF media exit) fan bracket assembly removal (X654, X656, and X658)3. Open the ADF top door assembly. 4. Disconnect the gro

Repair information 4-77ADF transport drive motor bracket assembly w/cable removal 2. Remove the ADF transport drive motor bracket tension spring (A).3

4-78 Service Manual5. Remove the bushing from the pick roll feed shaft.6. Remove the six screws (B) securing the ADF feed motor assembly to the ADF un

Repair information 4-79ADF pick roll position cam assembly removal 3. Disengage the clip (A) on the shaft arm (B), securing it to the shaft.4. Remove

iv Service ManualSensor (ADF media exit) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-122Sensor (A

2-8 Service Manual56E USB Port [x] Disabled Displayed when status is requested over the USB port, but the port has been disabled. Once the error has b

4-80 Service ManualADF solenoid assembly removal 2. Remove the pick roll position cam assembly spring from the cam shaft lever.3. Disconnect the solen

Repair information 4-81Sensor (ADF lower door interlock) removal 3. Open the bottom door assembly.4. Remove the sensor by squeezing the tabs (A) and r

4-82 Service Manual4. Remove the sensor (ADF 2nd scan).Sensor (ADF 1st scan) removal 2. Remove the screw (A) securing the sensor (ADF first scan) to i

Repair information 4-83Sensor (ADF document set) removal 2. Remove the three screws (A) securing the separator guide to the ADF frame.3. Remove the se

4-84 Service Manual6. Remove the screw (C) securing the sensor (ADF document set) to the bracket.Switch (ADF closed interlock) removal 2. Open the ADF

Repair information 4-853. Slide the left scanner cover to the rear, and remove.4. Disconnect the CCD harness and ground strap from behind the left sid

4-86 Service Manual6. Remove the two thumb screws (A) on both sides of the ADF unit.7. Slide ADF unit to the rear, lift up, and remove the ADF unit as

Repair information 4-873. Remove the screw (A).4. Remove the ADF left hinge.3. Remove the four screws (A) securing the ADF right hinge to the ADF unit

4-88 Service ManualCover, left rear corner removal (model X658)2. Remove the two screws (A) securing the cover, left rear corner to the machine.3. Sli

Repair information 4-893. Remove the two screws (A) securing the cover, right rear corner.4. Lift and remove the cover, right rear corner.Sensor (stan

Diagnostic information 2-959B Incompatible Envelope FeederAn incompatible envelope feeder is installed. Remove the incompatible feeder and press to

4-90 Service Manual4. Using a flat-blade screwdriver, press on the tab (A) securing the sensor (standard bin exit) actuator assembly.5. Position the s

Repair information 4-916. Remove screw (B) from the ground strap.7. Remove the sensor (ADF media exit) fan bracket assembly.Note: Remove the fan filt

4-92 Service Manual3. Pull slack in the carriage belt, and retighten screw (A).4. Slide the carriage belt out of the rear of the scanner CCD assembly.

Repair information 4-93Scanner reference LED cable assembly removal 2. Remove the screw (A) securing the scanner reference LED cable assembly to the f

4-94 Service ManualWarning: When replacing any of the following components:• Scanner interface card assembly• System card assembly• Scanner unit asse

Repair information 4-957. Remove the screw (D) securing the ground strap to the frame of the scanner unit assembly.8. Carefully slide the scanner unit

4-96 Service ManualScanner unit assembly removal (model X658)Warning: When replacing any of the following components:• Scanner interface card assembl

Repair information 4-971. Open the MPF tray door.2. Carefully pry the left and right manual feeder tabs out of the slots in the manual feed tray.3. Ro

4-98 Service Manual5. Bow the door slightly to remove the right side hinge pin. 6. Slide the door assembly to the left until the door clears all the p

Repair information 4-997. Continue to slide the MPF tray door assembly to the left, and remove.MPF tray door assembly removal (model X658)1. Open the

2-10 Service Manual80 Routine Maintenance NeededThe operator panel displays this message at each 300K page count interval. It is necessary to replace

4-100 Service Manual4. Remove the left clip (B) securing the front door tension link.5. Remove the left tension link.6. Pull the right tension link fr

Repair information 4-101Fuser access assembly removal 2. Pull the fuser access assembly out to remove.1. Open the door assembly, rear.1. Remove the do

4-102 Service Manual2. Remove the three screws (A) securing the output cover assembly to the machine.3. Remove the output cover assembly.Output cover

Repair information 4-103Redrive assembly removal (model X658)2. Remove the two screws (A) securing the redrive assembly to the machine.3. Remove the f

4-104 Service Manual4. Release the left and right clips (B).5. Remove the redrive assembly.Laser cover removal (model X658)BA3. Remove the scanner con

Repair information 4-1055. Remove the five screws (A) on the left securing the laser cover.6. Remove the four screws on the right (B) securing the las

4-106 Service Manual9. Remove the laser cover.4. Remove the four screws (A) from the controller card cage.5. Remove the controller card cage.A8. Remov

Repair information 4-1076. Remove the three screws (B) on either side of the laser cover.9. Open the front operator panel door.10. Remove the laser co

4-108 Service Manual2. Remove screw (A) securing standard output bin LED assembly to the scanner support platform.3. Remove the standard output bin LE

Repair information 4-1093. Push the spring on the right side down, and remove the MPF media guide assembly, by rotating the assembly vertical and lift

Diagnostic information 2-11Error code table Error code or messageError contents Description/Action Possible repair actions200.00 Sensor (input) area j

4-110 Service Manual4. Remove the cover strip (C) from the operator panel assembly.5. Remove the three screws (D) securing the operator panel assembly

Repair information 4-111Card reader assembly removal (model X658)2. Turn over the operator panel assembly.3. Remove the 3 screws (A) from the back of

4-112 Service Manual5. Remove the four screws (C) securing the the card reader bracket to the lower panel.6. Remove the bracket (D).7. Remove the card

Repair information 4-1138. Disconnect the cable (F) from the card reader.F

4-114 Service ManualUSB cable removal (model X658)2. Turn over the operator panel assembly.3. Remove the 3 screws (A) from the back of the operator pa

Repair information 4-1156. Remove the two screws (C) securing the USB cable (D) to the upper panel.7. Disconnect the USB Cable.2. Remove the counter b

4-116 Service Manual5. Remove the pins (D) on both sides securing the links.CABD

Repair information 4-1176. Remove eight screws (E) securing the scanner controller cage cover to the cage. An X658 model is represented in the graphic

4-118 Service Manual9. Lift the operator panel door assembly out of the machine.

Repair information 4-1191. Lift the operator panel cover assembly.2. Remove the ten screws (A) securing the operator panel cover latch assembly to the

2-12 Service Manual200.09 Printhead laser start failureThe printhead laser start process failed because it did not receive proper feedback signal from

4-120 Service ManualPrint cartridge cover assembly removal (model X658)1. Open the print cartridge cover assembly.2. Remove the two screws (A) securin

Repair information 4-121Side cover, right removal (model X658)2. Open the front door.3. Open the cartridge access door.4. Remove the screw (A), and pu

4-122 Service Manual3. Open the paper tray.4. Open the MPF door.5. Open the front door assembly.6. Remove three screws (A) from the front.7. Remove th

Repair information 4-123Side cover, left removal (model X658)2. Open the cartridge access door.3. Release the two tabs (A) in the front.4. Remove the

4-124 Service Manual6. Remove the three screws (A) securing the side cover, left to the machine.7. Remove the side cover, left by pulling out the tabs

Repair information 4-1254. Remove the door assembly, rear.Cover, rear lower removal 2. Remove the two screws (A) on each side of the cover.3. Open the

4-126 Service Manual4. Remove the remaining two screws (B).5. Lift and remove the cover, rear lower.ABA

Repair information 4-127Scanner support cover, right rear removal (model X658)1. Remove the four screws (A) securing the scanner support cover, right

4-128 Service ManualScanner support inner cover, right removal (model X658)2. Remove the four screws (A) securing the scanner support inner cover, rig

Repair information 4-129Scanner support cover, right removal (model X658)2. Remove the four (A) screws securing the scanner support cover, right to th

Diagnostic information 2-13200.15 Laser power did not settleLaser circuit failure on printhead or system card assembly.1. Remove all media present in

4-130 Service Manual3. Remove eight screws (A) securing the scanner controller cage cover to the cage.4. Remove the scanner controller card cage cover

Repair information 4-1316. Remove the seven screws (B) securing the card to the cage.7. Remove the scanner controller card.

4-132 Service Manual2. Remove eight screws (A) securing the scanner controller cage cover to the cage.3. Remove the scanner controller card cage cover

Repair information 4-1334. Disconnect all the harnesses and ribbon cables.5. Remove the seven screws (B) securing the card to the cage.6. Remove the s

4-134 Service Manual2. Remove the metal screw (A) and plastic screw (B) securing the scanner cover, left to the scanner assembly.3. Slide the scanner

Repair information 4-135Scanner cover, left removal (model X658) 2. Remove the metal screw (A) securing the scanner cover, left to the scanner assembl

4-136 Service Manual2. Remove the plastic screw (A) and metal screw (B) securing the scanner cover, right to the scanner.3. Side the scanner cover, ri

Repair information 4-1371. Open the ADF cover.2. Firmly grasp one side of the scanner cover, front.3. Pull and remove the scanner cover, front.Scanner

4-138 Service Manual3. Slide the scanner cover, front to the right, and remove.Replacement note: Always replace the scanner cover, front before replac

Repair information 4-139Scanner platen glass cover assembly removal (model X658)Note: Remove the operator panel screw cover strip to access the 6th s

2-14 Service Manuallingering jam (input) but did not clear it within the specified time.jam service check. 200.32 Operator panel door assembly switch

4-140 Service Manual4. Remove six screws (A) securing the scanner platen glass cover to the assembly.5. Lift and remove the scanner platen glass cover

Repair information 4-1412. Remove six screws (A) securing the scanner support platform to the scanner flatbed frame.3. Remove two screws (B) securing

4-142 Service Manual6. Remove the two screws (D) securing the ground straps to the either side of the scanner frame.Note: Remove the ground strap to p

Repair information 4-143Carriage belt tensioner assembly removal 2. Remove the tensioner spring from the carriage belt tensioner. and remove the carri

4-144 Service ManualCarriage drive motor assembly with cable removal 2. Loosen the screw (A) on the carriage belt tensioner.3. Pull slack in the carri

Repair information 4-1458. Remove the four screws (F) securing the carriage drive motor assembly with cable to the flatbed frame.9. Remove the carriag

4-146 Service Manual6. Slide the carriage belt out of the rear side of the CCD carriage assembly.

Repair information 4-147Scanner / ADF duplex CCD exposure lamp removal 2. Remove the three screws (A) securing the scanner exposure lamp and wire harn

4-148 Service Manual6. Remove the scanner exposure lamp wiring harness from the clips (D) on the CCD assembly.7. Remove the scanner exposure lamp by l

Repair information 4-149Scanner cooling fan filter removal 1. Pry the tabs (A) securing the scanner cooling fan filter cover to the flatbed frame.Scan

Diagnostic information 2-15200.48 Sensor (input) lingering jamThe media reached the sensor (input) but did not clear it within the specified time.Go t

4-150 Service ManualScanner support cover, left rear removal (model X658)2. Remove the two inner screws (A) and two screws (B) on the rear face securi

Repair information 4-151Scanner support cover, left front removal (model X658)1. Open the front door assembly.2. Remove the two screws (A) on the scan

4-152 Service ManualScanner support cover, left removal (model X658)3. Remove the four screws (A) from the inside panel.4. Remove the scanner support

Repair information 4-153Sensor (platen glass length) assembly removal 2. Remove the two screws (A) securing the sensor (platen glass length) assembly

4-154 Service ManualSensor (scanner HP) assembly w/bracket removal 2. Remove screw (A) securing the HP sensor bracket to the flatbed frame.3. Pull the

Repair information 4-1554. Remove the LVPS cooling fan.

4-156 Service ManualOption removalsHigh capacity input tray

Repair information 4-157High capacity input tray (HCIT) media tray assembly removal1. Open the HCIT media tray assembly until it reaches a stop.2. P

4-158 Service ManualHigh capacity input tray (HCIT) tray cover, front removal1. Open the HCIT media tray assembly until it reaches a stop. 2. Remove

Repair information 4-1593. Remove the HCIT tray cover, front.A

2-16 Service Manual201.06 Sensor (narrow media) late jamThe expected wide media is late reaching the sensor (narrow media) within the specified time.G

4-160 Service ManualHigh capacity input tray (HCIT) cover, rear removalNote: Carefully remove the base machine from the HCIT tray assembly before proc

Repair information 4-1612. Remove the HCIT cover, rear.

4-162 Service ManualHigh capacity input tray (HCIT) cover, right removalNote: Carefully remove the base machine from the HCIT tray assembly before pro

Repair information 4-1634. Remove the HCIT cover, right.A

4-164 Service ManualHigh capacity input tray (HCIT) cover, left removalNote: Carefully remove the base machine from the HCIT tray assembly before proc

Repair information 4-1654. Remove the HCIT cover, left.High capacity input tray (HCIT) anti-tip latch assembly removalNote: Carefully remove the bas

4-166 Service ManualNote: The left side anti-tip assembly will come off when removing the HCIT cover, left.1. Remove the HCIT cover, left. See “High

Repair information 4-167High capacity input tray (HCIT) drawer slide assembly removalThe left and right drawer slide assemblies are the same, and only

4-168 Service Manual3. Disconnect the HCIT tray lift drive motor cable connector from the HCIT controller card assembly.Note: Remove the cable from t

Repair information 4-169High capacity input tray (HCIT) controller card assembly removalNote: Carefully remove the base machine from the HCIT tray as

Diagnostic information 2-17201.31 Sensor (narrow media) late jamThe expected wide media is late reaching the sensor (narrow media) within the specifie

4-170 Service Manual3. Remove the three screws (A) securing the HCIT controller card assembly.4. Remove the HCIT controller card assembly and the sh

Repair information 4-1714. Snap loose the actuator switch (C) and remove.5. Remove the four screws (D) securing the media size actuator (E) and the

4-172 Service Manual7. Remove the media size actuator from the card mount option.8. Remove the card mount option.Sensor (HCIT tray raised HP) with c

Repair information 4-1735. Remove the sensor (HCIT tray raised HP).Sensor (HCIT pass through) with cable removalNote: Carefully remove the base mach

4-174 Service Manual2. Disconnect the sensor (HCIT pass through) from the HCIT controller card assembly.Note: Remove the cable restraint, and observe

Repair information 4-175High capacity input tray (HCIT) pick arm bracket assembly removalNote: Carefully remove the base machine from the HCIT tray a

4-176 Service Manual4. Remove the five screws (A) securing the HCIT pick arm bracket assembly.5. Remove the HCIT pick arm bracket assembly from the

Repair information 4-177High capacity input tray (HCIT) tray closed latch with spring removalThe left and right tray closed latches with springs are t

4-178 Service Manual250-sheet media tray assembly removalRemove the 250-sheet media tray assembly from the 250-sheet option drawer assembly.250-sheet

Repair information 4-179250-sheet pick arm bracket assembly removalNote: Carefully remove the base machine from the input option tray assembly before

Table of contents vDiagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-18 Service Manual201.56 Sensor (narrow media) late jamFuser page count has exceeded life.The media is late reaching the sensor (narrow media) within

4-180 Service Manual250-sheet media out actuator removalNote: Carefully remove the base machine from the input option tray assembly before proceeding.

Repair information 4-181Note: The 250-sheet frame assembly is not a FRU.2. Release the hooks securing the sensor (pass through) to the drawer.3. Re

4-182 Service Manual4. Remove the four screws (A) securing the 250-sheet frame assembly to the drawer.5. Remove the 250-sheet frame assembly.

Repair information 4-1836. Disconnect the sensor (pass through) cable connector from the 250-sheet controller card.7. Remove the sensor (pass throug

4-184 Service Manual250-sheet controller card assembly removal2. Release the hooks securing the sensor (pass through) to the drawer.3. Remove the se

Repair information 4-1855. Remove the 250-sheet frame assembly.6. Disconnect the three connectors from the 250-sheet controller card assembly.7. Re

4-186 Service ManualMedia size actuator removalNote: Carefully remove the base machine from the input option tray assembly before proceeding.2. Remov

Repair information 4-187Media tray catch spring removalNote: Carefully remove the base machine from the input option tray assembly before proceeding.

4-188 Service Manual6. Turn the drawer over so that you can access the media tray catch spring.7. Release the media tray catch spring.Tray roller ca

Repair information 4-1892. Remove the tray roller catch assembly from the drawer.

Diagnostic information 2-19201.81 Sensor (narrow media) late jamFuser page count has exceeded life.The media is late reaching the sensor (narrow media

4-190 Service Manual550-sheet option tray assembly

Repair information 4-191550-sheet media tray assembly removalRemove the 550-sheet media tray assembly from the 550-sheet option drawer assembly.550-sh

4-192 Service Manual550-sheet pick arm bracket assembly removal2. Remove the two 550-sheet pick arm bracket assembly cable connectors (A) from the 55

Repair information 4-193550-sheet bellcrank recoil spring removal2. Remove the 550-sheet bellcrank recoil spring from the 550-sheet pick arm bracket

4-194 Service ManualAnti-tip latch assembly removalThe left and right anti-tip latch assemblies are the same, and only one is in a package. The instru

Repair information 4-195550-sheet frame assembly removalNote: The 550-sheet frame assembly is not a FRU.2. Release the hooks securing the sensor (pa

4-196 Service Manual5. Remove the 550-sheet frame assembly.

Repair information 4-197Upper interface cable assembly removal2. Disconnect the upper interface cable connector (A) from the 550-sheet controller car

4-198 Service ManualSensor (pass through) with cable removal2. Disconnect the sensor (pass through) cable connector from the 550-sheet controller car

Repair information 4-1993. Remove the three screws (A) securing the 550-sheet controller card assembly to the 550-sheet frame.4. Remove the 550-shee

2-20 Service Manual202.07 Sensor (fuser output) lingering jam.Media reached the sensor (fuser output) but did not clear it in the specified time.Go to

4-200 Service ManualMedia size actuator removal2. Remove the screw (A) securing the media size actuator to the 550-sheet frame.3. Remove the media s

Repair information 4-201550-sheet option drive shaft with spring removal2. Pinch the two hooks (A) on the cap, and detach it from the 550-sheet frame

4-202 Service ManualMedia tray catch spring removal2. Turn the drawer over so that you can access the media tray catch spring.3. Release the media t

Repair information 4-203MFP stapler assembly rear door assembly removal1. Open the rear door assembly.2. Force the left hinge out of the slot by pus

4-204 Service ManualMFP stapler assembly left cover removal1. Remove the two screws (A) on the inside of the exit bin compartment securing the left c

Repair information 4-2052. Remove the screw (A) on each side of the top cover.3. Pull up and toward the front to remove the top cover.MFP stapler as

4-206 Service Manual2. Remove the two screws (A) on each side of the.3. Lift up and to the rear to remove the cover.MFP stapler assembly LED sensor

Repair information 4-2074. Remove the LED sensor cover.2. Remove the standard output bin LED. See “MFP stapler assembly standard output bin LED and

4-208 Service ManualMFP stapler assembly sensor (finisher media bin present) removal2. Using a flat-blade screwdriver, release the tabs (A) on the se

Repair information 4-2092. Remove the two screws (A) securing the LED to the cover.3. Remove the LED and disconnect the harness.4. Remove the LED c

Diagnostic information 2-21202.25 Paper jam around fuser exit or redrive area.Type 2 fuserPage may be jammed in fuser exit or redrive area.1. Remove a

4-210 Service ManualMFP stapler assembly tamper drive motor assembly removal2. Pull slack in the tamper drive belt and remove the belt from the tampe

Repair information 4-211

4-212 Service ManualMFP stapler assembly stapler unit assembly removal2. Remove the four cable harnesses attached to the stapler unit assembly.3. Re

Repair information 4-213Stapler/stacker controller card assembly removal2. Disconnect all harnesses to the controller card.3. Remove the three screw

4-214 Service Manual4. Remove the two screws (A) securing the two paddle drive motor assemblies.5. Remove the paddle drive motor assembly.A

Repair information 4-215MFP stapler assembly sensor (media stack) removal2. Disconnect the harness to the sensor (media stack).3. Using your fingers

4-216 Service Manual3. Using your fingers, pinch tab (A) securing the sensor (paddle home position) and remove.MFP stapler assembly sensor (stapler a

Repair information 4-217MFP stapler assembly sensor (tamper HP left and right) removal2. Disconnect the harness to the sensor (tamper HP left and rig

4-218 Service Manual2. Remove the two screws (A) securing the staple finisher sensor (bin full send).3. Disconnect the harness and remove.MFP staple

Repair information 4-219MFP stapler assembly sensor (media in stapler) removal2. Using a flat-blade screwdriver, release the tabs (A) securing the se

2-22 Service Manual202.34 Sensor (fuser output) lingering jam.Media reached the sensor (fuser output) but did not clear it in the specified time.Go to

4-220 Service ManualMFP stapler assembly sensor (deflector HP) removal2. Disconnect the harness to the sensor (deflector HP).3. Release the tabs (A)

Repair information 4-2214-bin mailbox assembly left cover removal1. Place the 4-bin mailbox assembly on its side.2. Remove the two screws (A) on the u

4-222 Service Manual3. Remove the two screws (A) securing the controller card to the 4-bin mailbox assembly and remove.4-bin mailbox assembly sensor (

Repair information 4-2233. Pinch the tabs securing the sensor (media bin full) to the media tray and remove.4-bin mailbox assembly sensor (deflector g

4-224 Service Manual4-bin mailbox assembly rear door assembly removal1. Open the rear door.2. Gently spread each side of the 4-bin mailbox assembly un

Repair information 4-2254-bin mailbox assembly right cover removal1. Place the 4-bin mailbox assembly on its side.2. Remove the two screws (A) from th

4-226 Service Manual3. Remove the three screws (A) securing the LED card assembly to the 4-bin mailbox assembly.4. Remove the 4-bin mailbox assembly L

Repair information 4-2274. Slide the top cover towards the rear and remove.4-bin mailbox assembly deflector gate solenoid removal2. Remove the screw (

4-228 Service Manual4-bin mailbox assembly transport solenoid removal2. Remove the left rear inner cover. 3. Disconnect the transport solenoid cable f

Repair information 4-2294-bin mailbox assembly spring removal2. Using a spring hook or needlenose pliers, remove the spring off the hooks.1. Remove th

Diagnostic information 2-23202.51 Sensor (fuser output) lingering jam.Destination is standard bin.Type 1 fuserFuser page count has exceeded life.Media

4-230 Service Manual4-bin mailbox assembly deflector gate (bin 1 through 3) removal 2. Remove the 4-bin mailbox assembly right rear inner cover. 4. Gr

Repair information 4-2314-bin mailbox assembly deflector gate (bin 4) removal2. Grasp the 4th bin deflector gate and pull out on either side.1. Remove

4-232 Service Manual4-bin mailbox assembly sensor (pass through) removalNote: The sensor (pass through) is the lower rear sensor. The rear upper senso

Repair information 4-2334-bin mailbox assembly sensor (mailbox empty) removalNote: The sensor (pass through) is the lower rear sensor. The rear upper

4-234 Service Manual4-bin mailbox assembly standard output bin LED removal1. Remove the three screws (A) on the underside of bin 1 securing the output

Repair information 4-2353. Remove the two screws (B) securing the output bin LED to the bracket and remove the output bin LED.B

4-236 Service Manual4-bin mailbox assembly LED clear lens removal2. Remove the output bin LED clear lens from the output bin LED bracket.4-bin mailbox

Repair information 4-2373. Pull the media bin full actuator toward the front and out of 4-bin mailbox assembly.Offset stacker rear door assembly remov

4-238 Service ManualOffset stacker left cover removal1. Remove the two screws (A) on the inside of the exit bin compartment securing the left cover.2

Repair information 4-2392. Remove the screw (A) on each side of the top cover.3. Pull up and toward the front to remove the offset stacker top cover

2-24 Service Manual202.61 Sensor (fuser output) lingering jam.Destination is standard bin.Type 1 fuserFuser page count has exceeded life. Media reache

4-240 Service Manual2. Remove the two screws (A) on each side of the offset stacker.3. Lift up and to the rear to remove the cover.Offset stacker LE

Repair information 4-2414. Remove the LED sensor cover.2. Remove the offset stacker standard output bin LED. See “Offset stacker standard output bin

4-242 Service ManualOffset stacker sensor (finisher media bin present) removal2. Using a flat-blade screwdriver, release the tabs (A) on the sensor a

Repair information 4-2432. Remove the two screws (A) securing the LED to the cover.3. Remove the LED and disconnect the harness.4. Remove the LED c

4-244 Service ManualOffset stacker tamper drive motor assembly removal2. Pull slack in the tamper drive belt and remove the belt from the tamper driv

Repair information 4-245

4-246 Service ManualStapler/stacker controller card assembly removal2. Disconnect all harnesses to the controller card.3. Remove the three screws (A

Repair information 4-2474. Remove the two screws (A) securing the two paddle drive motor assemblies.5. Remove the paddle drive motor assembly.Offset

4-248 Service Manual3. Using your fingers, pinch tab (A) securing the offset stacker sensor (media stack) and remove.Offset stacker sensor (paddle HP

Repair information 4-249Offset stacker sensor (tamper HP left and right) removal2. Disconnect the harness to the offset stacker sensor (tamper HP lef

Diagnostic information 2-25202.78 Sensor (narrow media) static jamType 2 fuserFuser page count has exceeded life. Media remains on the sensor (narrow

4-250 Service Manual2. Remove the two screws (A) securing the staple finisher sensor (bin full send).3. Disconnect the harness and remove.Offset sta

Repair information 4-251Offset stacker sensor (deflector HP) removal2. Disconnect the harness to the sensor (deflector HP).3. Release the tabs secur

4-252 Service Manual

Connector locations 5-15. Connector locationsLocationsSensors–FlatbedSwitch (ADFclosed interlock)Sensor (Media exit)Sensor (ADF lowerdoor interlock)S

5-2 Service Manual

Preventive maintenance 6-16. Preventive maintenanceThis chapter describes procedures for printer preventive maintenance. Follow these recommendations

6-2 Service ManualScheduled maintenanceMaintenance kitThe operator panel displays the message 80 Scheduled Maintenance at each 300K page count interva

Preventive maintenance 6-3Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images.1. Slightly dam

6-4 Service Manual9. Close the scanner cover.panel buttons. This can be ordered from www.KlearScreen.com or by calling 1-800-505=5327. Order kit(s) KS

Parts catalog 7-1• Part number: Identifies the unique number that identifies this FRU.• Units/mach: Refers to the number of units actually used in the

2-26 Service Manual202.87 Sensor (fuser output) lingering jam.Destination is output option.Type 2 fuserFuser page count has exceeded life. Media reach

7-2 Service ManualAssembly 1: Covers (X651, X652/5535dn, X654, and X656)

Parts catalog 7-3Asm- indexPartnumberUnits/optionUnits/FRUDescription1 40X2169 1 1 Scanner cover plug, rear (X651)2 40X4506 1 1 Scanner cover, rear3 4

7-4 Service ManualAssembly 2: Covers 1 (X658) 1235467891011121314151610171819212020

Parts catalog 7-5Assembly 2: Covers 1 (X658)Asm- indexPartnumberUnits/optionUnits/FRUDescription1 40X1970 1 1 Laser cover assembly, 550 sheet (X658)2

7-6 Service ManualAssembly 3: Covers 2 (X658)

Parts catalog 7-7Assembly 3: Covers 2 (X658) Asm- indexPartnumberUnits/optionUnits/FRUDescription1 40X4510 1 1 Scanner cover, rear (X658)2 40X4511 1 1

7-8 Service ManualAssembly 4: Media path and ducts

Parts catalog 7-9Assembly 4: Media path and ductsAsm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X4384 1 1 EP cooling fan duct 2 40X1868

7-10 Service ManualAssembly 5: Pick arm and media tray assemblies

Parts catalog 7-11Assembly 5: Pick arm and media tray assembliesAsm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X4459 1 1 MPF lift plate

Diagnostic information 2-27203.08 Redrive motor load errorThe redrive motor assembly has failed or caused high mechanical load during the warm up sequ

7-12 Service ManualAssembly 6: Drive motor assembly, redrive, and duplex23546781113129101415161718191

Parts catalog 7-13Assembly 6: Drive motor assembly, redrive, and duplexAsm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X4467 1 1 Redrive

7-14 Service ManualAssembly 7: Printhead, charge, and transfer assembly 123456789101112

Parts catalog 7-15Assembly 7: Printhead, charge, and transfer assemblyAsm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X4464 1 2 Printhea

7-16 Service ManualAssembly 8: System card, HVPS and scanner controller card assembliesX658only

Parts catalog 7-17Assembly 8: System card, HVPS and scanner controller card assembliesAsm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X4

7-18 Service ManualAssembly 9: Fuser and LVPS card assemblies

Parts catalog 7-19Assembly 9: Fuser and LVPS card assembliesAsm- indexPartnumberUnits/optionUnits/FRUDescription1 40X1870 1 1 Fuser assembly 100V, typ

7-20 Service ManualAssembly 10: Flatbed scanner

Parts catalog 7-21Assembly 10: Flatbed scanner Asm- indexPartnumberUnits/optionUnits/FRUDescription1 40X2165 1 1 Scanner unit assembly (X651, X652, X6

vi Service ManualMenu Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-28 Service Manual230.00 Paper jam around internal duplex.Source = Internal duplexPage may be jammed in internal duplex area.1. Remove all media pres

7-22 Service ManualAssembly 11: ADF unit assembly1

Parts catalog 7-23Assembly 11: ADF unit assemblyAsm- indexPartnumberUnits/optionUnits/FRUDescription1 40X2738 1 1 ADF unit assembly (X651 and X652)1 4

7-24 Service ManualAssembly 12: ADF covers

Parts catalog 7-25Assembly 12: ADF coversAsm- indexPartnumberUnits/optionUnits/FRUDescription1 40X4537 1 1 ADF top door assembly2 40X3439 1 1 Left hin

7-26 Service ManualAssembly 13: ADF feed and drive 31171359210641281

Parts catalog 7-27Assembly 13: ADF feed and drive Asm- indexPartnumberUnits/optionUnits/FRUDescription1 40X4540 1 1 ADF feed / pick roll assembly2 40X

7-28 Service ManualAssembly 14: ADF electronics

Parts catalog 7-29Assembly 14: ADF electronics Asm- indexPartnumberUnits/optionUnits/FRUDescription1 40X6398 1 1 Spacer2 40X4561 1 1 ADF document tray

7-30 Service ManualAssembly 15: 550 Sheet option tray assembly (X658)

Parts catalog 7-31Assembly 15: 550 Sheet option tray assembly (X658)Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X3967 1 1 Complete 5

Diagnostic information 2-29230.08 Internal duplex drive motor load errorSource = Internal duplexThe internal duplex drive motor assembly has failed or

7-32 Service Manual123456789101112131415161718X654, and X656)Assembly 16: 250 Sheet option tray assembly (X651, X652/5535dn,

Parts catalog 7-33Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X4569 1 1 Complete 250 sheet option tray assembly2 40X3447 1 1 250 She

7-34 Service ManualX654, and X656) Assembly 17: 550 Sheet option tray assembly (X651, X652/5535dn,

Parts catalog 7-35Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X4576 1 1 Complete 550 sheet option tray assembly2 40X3454 1 1 550 She

7-36 Service Manual123456789101112131415161417151819202122X654, and X656) Assembly 18: HCIT Sheet option tray assembly (X651, X652/5535dn,

Parts catalog 7-37Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X4579 1 1 Complete HCIT option tray assembly2 40X4590 1 2 HCIT pick ar

7-38 Service ManualAssembly 19: MFP stapler assembly1

Parts catalog 7-39Assembly 19: MFP stapler assembly #1Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X7026 1 1 MFP stapler assembly (co

7-40 Service ManualAssembly 20: MFP stapler assembly #221345678910111213141516171819

Parts catalog 7-41Assembly 20: MFP stapler assembly #2Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X4612 1 1 Handle cover2 40X4613 1

2-30 Service Manual230.20 Internal duplex drive motor lost encoder failureSource = Internal duplexThe internal duplex drive motor is not reporting pul

7-42 Service ManualAssembly 21: MFP stapler assembly #345123667891011

Parts catalog 7-43Assembly 21: MFP stapler assembly #3Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X4645 1 1 Media stack flap actuato

7-44 Service ManualAssembly 22: MFP stapler assembly #412

Parts catalog 7-45Assembly 22: MFP stapler assembly #4Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X4641 1 1 Stapler assembly2 40X590

7-46 Service ManualAssembly 23: MFP offset stacker assembly #11

Parts catalog 7-47Assembly 23: MFP offset stacker assembly #1Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X7025 1 1 MFP offset stacke

7-48 Service ManualAssembly 24: MFP Offset stacker #2432156789101112131416171518

Parts catalog 7-49Assembly 24: MFP Offset stacker #2Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X4612 1 1 Handle cover2 40X4613 1 1

7-50 Service ManualAssembly 25: MFP Offset stacker #345123667891011

Parts catalog 7-51Assembly 25: MFP Offset stacker #3Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X4645 1 1 Media stack flap actuator2

Diagnostic information 2-31234.00 Sensor (duplex exit) late jamSource = External duplexMedia is late reaching the sensor (duplex exit) within the spec

7-52 Service ManualAssembly 26: MFP 4-bin mailbox assembly #11

Parts catalog 7-53Assembly 26: MFP 4-bin mailbox assembly #1Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X7024 1 1 MFP 4 bin mailbox

7-54 Service ManualAssembly 27: MFP 4-bin mailbox assembly #23245118910716

Parts catalog 7-55Assembly 27: MFP 4-bin mailbox assembly #2 Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X4644 1 1 Top media bin bai

7-56 Service ManualAssembly 28: MFP 4-bin mailbox assembly #31234567899991011124888

Parts catalog 7-57Assembly 28: MFP 4-bin mailbox assembly #3 Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X5750 4 1 Spring2 40X5728 2

7-58 Service ManualAssembly 29: Envelope feeder1

Parts catalog 7-59Assembly 29: Envelope feederAsm- IndexPartnumberUnits/machUnits/ kit or pkgDescription1 40X5739 1 1 Envelope feeder (X658 only)

7-60 Service ManualAssembly 30: Miscellaneous Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescriptionNS 7372935 1 1 Relocation kit (X651, X652, an

Parts catalog 7-61Assembly 30 (continued): Miscellaneous Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescriptionNS 40X1462 1 1 Locking universal m

2-32 Service Manual237.07 Paper jam around external duplexSource = External duplex.Page may be jammed in external duplex area.1. Remove all media pres

7-62 Service ManualAssembly 31: Power cordsAsm- IndexPartnumberUnits/machUnits/ kit or pkgDescriptionNS 40X0269 1 1 Power cord LV, USA & Canada,

Parts catalog 7-63Assembly 32: Universal trays and accessories Asm- IndexPartnumberUnits/machUnits/ kit or pkgDescriptionNS 40X5857 1 1 Universal med

7-64 Service Manual

Index I-1IndexAADF & scanner image qualitydark image quality 2-173adjustmentsfuser solenoid 4-4gap adjustment 4-4ASIC Test 3-27BButton Test 3-14bu

I-2 Service ManualSCANNER TESTSASIC Test 3-27Feed Test 3-27Sensor Tests 3-27Disk Encryption 3-38DRAM Test 3-15Duplex 3-82duplex testsDuplex Feed 1 3-1

Index I-3print skew correction 3-99printer overview 1-2printer theory 3-43control 3-61fuser control 3-61printhead control 3-61document scanning 3-68do

I-4 Service Manual

Part number index I-5Part number indexP/N Description Page40X0269 Power cord LV, USA & Canada, Latin America40X0271 Power cord HV, Asian, Brunei,

I-6 Service Manual40X2017 Media support (X658) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Part number index I-740X4130 Cover, 550 sheet tray front - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Diagnostic information 2-33238.04 Sensor (duplex double-feed) static jamSource = External duplexMedia remains on the sensor (duplex double-feed) durin

I-8 Service Manual40X4389 LVPS cooling duct - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Part number index I-940X4521 Carriage drive motor assembly with cable - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

I-10 Service Manual40X4586 HCIT tray lift drive motor assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Part number index I-1140X4765 Printer maintenance kit (220 V type 1 fuser) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

I-12 Service Manual40X7002 Wear strips, dimpled 250 sheet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Print defects guidePage 1 of 1Print defects guideNote: If the defect appears on the printed side of a single-sided print job, replace the toner cartri

J26J22J152134J162134657J2012132134681057911J24213468579J35231J342121342134J9213J8213J7812345679101112J6LVPSCard AssemblyCN321342765431Printhead Assemb

LCDSCANNER CONTROLLERCARDSCANNER CCD ASSEMBLYCN1UICC3412TOUCH PANELJ33412Y+X+Y-X-123GNDADF LVDS R NCLK-ADF LVDS R TXOUT+2ADF LVDS R TXOUT1+GNDADF SCK

2-34 Service Manual239.01 External duplex assembly errorSource = External duplexMechanical feed error or timing error.1. Remove all media present in m

Diagnostic information 2-35239.04 Input device ready response error.Source = External duplexMechanical feed error or timing error.1. Remove all media

2-36 Service Manual239.07 Select output device error.Source = External duplexMechanical feed error or timing error.1. Remove all media present in medi

Diagnostic information 2-37241.01 Pick motor control failure.Media tray 1The pick motor does not reach the proper operating speed at the specified tim

Table of contents viiPick arm assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-38 Service Manual241.08 Pick motor load errorSource = Media tray 1The pick motor has failed or caused high mechanical load due to paper jam or bind.

Diagnostic information 2-39241.18 Sensor (input) late jamThe media is late reaching the sensor (input) within the specified time.Go to sensor (input)

2-40 Service Manual242.05 Sensor (pass through) late jamThe media is late reaching the sensor (pass through) within the specified time.Go to sensor (p

Diagnostic information 2-41242.52 Tray 2 pick motor overrun failureSource = Tray 2The Pick motor encoder continues to detect pulses after the motor wa

2-42 Service Manual242.49 HCIT tray lift motor stalled failureSource = Tray 2The HCIT tray lift motor has stalled or has become obstructed.1. Ensure t

Diagnostic information 2-43242.65 Pick motor load errorSource = Media tray 2The pick motor has failed or caused high mechanical load due to paper jam

2-44 Service Manual242.68 Pick motor stop errorSource = Media tray 2Pick motor stop error detected by options tray x1. Remove all media present in med

Diagnostic information 2-45243.05 Sensor (pass through) late jamThe media is late reaching the sensor (pass through) within the specified time.Go to s

2-46 Service Manual243.34 Empty tray pick attemptedSource = Tray 3The pick arm attempted to pick with no media in the tray.1. Check the media out actu

Diagnostic information 2-47243.52 HCIT tray lift motor overrun failureSource = Tray 3The HCIT tray lift motor continues to detect pulses after the mot

viii Service ManualDocument scanning at platen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-48 Service Manual243.67 Pick motor overspeed failureSource = Media tray 3The pick motor does not rotate at the specified speed.1. Remove all media p

Diagnostic information 2-49244.00 Media tray 4 area jam The media is jammed in the media tray 4 area.1. Remove all media present in media path.2. Chec

2-50 Service Manual244.17 Media tray pulled jam A media tray above the source tray was pulled during the printing process.1. Remove all media present

Diagnostic information 2-51244.49 HCIT tray lift motor stalled failureSource = Tray 4The HCIT tray lift motor has stalled or has become obstructed.1.

2-52 Service Manual244.65 Pick motor load errorSource = Media tray 4The pick motor has failed or caused high mechanical load due to paper jam or bind.

Diagnostic information 2-53244.68 Pick motor stop errorSource = Media tray 4Pick motor stop error detected by options tray x1. Remove all media presen

2-54 Service Manual245.05 Sensor (pass through) late jamThe media is late reaching the sensor (pass through) within the specified time.Go to sensor (p

Diagnostic information 2-55245.34 Empty tray pick attemptedSource = Tray 5The pick arm attempted to pick with no media in the tray.1. Check the media

2-56 Service Manual245.52 HCIT tray lift motor overrun failureSource = Tray 5The HCIT tray lift motor continues to detect pulses after the motor has t

Diagnostic information 2-57245.67 Pick motor overspeed failureSource = Media tray 5The pick motor does not rotate at the specified speed.1. Remove all

Table of contents ixRepair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-58 Service Manual250.03 Sensor (input) late jamThe media is late reaching the sensor (input) within the specified time.Go to sensor (input) late jam

Diagnostic information 2-59260.01 Envelope feeder assembly errorMechanical feed error or timing error.1. Remove the envelope feeder.2. Remove all medi

2-60 Service Manual260.06 Sensor (envelope feeder pass through) late jamSource = Envelope feederThe media is late reaching the sensor (envelope feeder

Diagnostic information 2-61260.15 Sensor (input) late jamThe media is late reaching the sensor (input) within the specified time.Go to sensor (input)

2-62 Service Manual27x.15x = bin numberSensor (output pass through) static jamApplies to:High capacity stackerMailboxOffset stackerOutput expanderSens

Diagnostic information 2-6327x.51x = bin numberRight tamper does not leave home position failureApplies to:Offset stackerThe sensor (right tamper HP)

2-64 Service Manual28x.26x = bin numberTimer 0 overflow (1ms timer did not get serviced for an entire 1ms)Applies to:StapleSmart finisherA software fa

Diagnostic information 2-6528x.35x = bin numberSensor (self priming) late failureApplies to:StapleSmart finisherThe sensor (self priming) within the s

2-66 Service Manual28x.38x = bin numberStaple ready home position jamApplies to:StapleSmart finisherThe sensor (self priming) within the stapler assem

Diagnostic information 2-6728x.40x = bin numberLeft tamper does not leave home position failureApplies to:StapleSmart finisherThe sensor (left tamper