Dell Precision M20 User Manual Page 89
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Solving Problems
DellPrecision™MobileWorkstationM20User'sGuide
Drive Problems
Fill out the Diagnostics Checklist as you complete these checks.
CD and DVD drive problems
Problems writing to a CD/DVD-RW drive
Drive Problems
PC Card Problems
E-Mail, Modem, and Internet Problems
Power Problems
Error Messages
Printer Problems
IEEE 1394 Device Problems
Scanner Problems
Keyboard Problems
Sound and Speaker Problems
Lockups and Software Problems
Touch Pad or Mouse Problems
Memory Problems
Video and Display Problems
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Ensure that Microsoft®Windows®recognizesthedrive— Click the Start button and click My Computer. If the optional floppy drive or
the CD or DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
Testthedrive—
l Insert another floppy into the optional floppy drive or a CD or DVD into the optical drive to eliminate the possibility that the original
one is defective.
l Insert a bootable floppy into the optional floppy drive and restart the computer.
Cleanthedriveordisk— See "Cleaning Your Computer."
Ensure that the CD is snapped onto the spindle
Check the cable connections
Check for hardware incompatibilities
Run the Dell Diagnostics
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Closeotherprograms— The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the CD/DVD-RW.
Turn off Standby mode in Windows before writing to a CD/DVD-RWdisc— See "Power Management" or search for the keyword standby
in the Windows Help and Support Center for information on power management modes.
Change the write speed to a slower rate — See the help files for your CD or DVD creation software.
- About Your Computer 2
- Left View 4
- Right View 5
- Back View 6
- Bottom View 7
- Appendix 9
- Using a Battery 12
- Charging the Battery 13
- Removing a Battery 14
- Installing a Battery 14
- Storing a Battery 14
- Using the Module Bay 15
- Playing a CD or DVD 18
- Adjusting the Volume 18
- Adjusting the Picture 19
- S-Video and Standard Audio 20
- Cleaning Your Computer 23
- Dell Diagnostics 25
- Dell Diagnostics Main Menu 26
- Using the Display 27
- Large Desktop Display Mode 28
- Windows 2000 29
- Reinstalling Software 30
- Windows XP 32
- Creating a Restore Point 33
- Before You Begin 34
- Reinstalling Windows XP 34
- Finding Information 36
- Operating System CD 37
- Getting Help 39
- Problems With Your Order 40
- Product Information 40
- Before You Call 41
- Contacting Dell 41
- Glossary 50
- Numeric Keypad 58
- Key Combinations 58
- Touch Pad 59
- Passwords 61
- Assigning an Asset Tag 62
- Deleting an Asset Tag 63
- Assigning an Owner Tag 63
- Deleting an Owner Tag 64
- Asset Tag Options 64
- Enabling the TPM Feature 64
- Using PC Cards 66
- Power Management 68
- Power Management Modes 69
- Power Options Properties 70
- Advanced Tab 71
- Hibernate Tab 71
- Dell™QuickSetFeatures 72
- Before You Begin 73
- Memory 74
- Modem 76
- Mini PCI Card 78
- Hard Drive 79
- Keyboard 80
- Coin-Cell Battery 83
- 5. Replace the cover 84
- Back to Contents Page 84
- Overview 85
- System Setup Screen 85
- Commonly Used Options 85
- Changing Printer Modes 86
- Changing COM Ports 86
- Enabling the Infrared Sensor 86
- Using Smart Cards 88
- Solving Problems 89
- Hard drive problems 90
- Error Messages 91
- IEEE 1394 Device Problems 93
- Keyboard Problems 94
- Memory Problems 96
- Network Problems 96
- PC Card Problems 97
- Power Problems 97
- Printer Problems 98
- Scanner Problems 99
- Sound and Speaker Problems 99
- No sound from headphones 100
- Video and Display Problems 101
- Specifications 103
- Identifying Your Computer 108
- Packing the Computer 108
- Travel Tips 108
- Help and Support Center 112
- Desktop Cleanup Wizard 113
- Fast User Switching 114
- Adding User Accounts 114
- Network Setup Wizard 115
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