Dell Precision M20 User Manual download pdf (Page 90)

If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray



If you hear an unfamiliar scraping or grinding sound



Hard drive problems

E-Mail, Modem, and Internet Problems



1. Ensure that the computer is shut down.

2. Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.

3. Gently pull out the tray until it stops.

l Ensure that the sound is not caused by the program that is running.

l Ensure that the disk or disc is inserted properly.



Allow the computer to cool before turning it on — A hot hard drive may prevent the operating system from starting. Try allowing the

computer to return to room temperature before turning it on.



RunCheckDisk— 

Windows XP

1. Click the Start button and click My Computer.

2. Right-click Local Disk C:.

3. Click Properties.

4. Click the Tools tab.

5. Under Error-checking, click Check Now.

6. Click Scan for and attempt recovery of bad sectors.

7. Click Start.

Windows 2000

1. Double-click My Computer on the Windows desktop.

2. Click the Tools tab.

3. Under Error-checking, click Check Now.

4. Click Start.

MS-DOS®

Type scandisk x: at an MS-DOS prompt, where x is the hard drive letter, and then press <Enter>. Click the Start button and click My

Computer.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.



Check the Microsoft Outlook®ExpressSecuritySettings— If you cannot open your e-mail attachments:

1. In Outlook Express, click Tools, click Options, and then click Security.

2. Click Do not allow attachments to remove the checkmark.



Checkthetelephonelineconnection— 



Checkthetelephonejack— 



Connectthemodemdirectlytothetelephonewalljack— 



Useadifferenttelephoneline— 

l Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon

next to it.)

l Ensure that you feel a click when you insert the telephone line connector into the modem.

l Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

l If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter,

thenbypassthemandusethetelephonetoconnectthemodemdirectlytothetelephonewalljack.Ifyouareusingalinethatis3m

(10ft)ormoreinlength,tryashorterone.

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Dell Precision M20 User Manual Page 90

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