Dell Precision M20 User Manual Page 96
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Memory Problems
Fill out the Diagnostics Checklist as you complete these checks.
Network Problems
Fill out the Diagnostics Checklist as you complete these checks.
Checkthesoftwaredocumentationorcontactthesoftwaremanufacturerfortroubleshootinginformation—
l Ensure that the program is compatible with the operating system installed on your computer.
l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation
for information.
l Ensure that the program is installed and configured properly.
l Verify that the device drivers do not conflict with the program.
l If necessary, uninstall and then reinstall the program.
Back up your files immediately
Use a virus-scanning program to check the hard drive, floppy disks, or CDs
Save and close any open files or programs and shut down your computer through the Start menu
Scan the computer for spyware — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or
you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes
anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware.
Run the Dell Diagnostics— If all tests run successfully, the error condition is related to a software problem.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Ifyoureceiveaninsufficientmemorymessage—
l Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
l See the software documentation for minimum memory requirements. If necessary, install additional memory.
l Reseat the memory modules to ensure that your computer is successfully communicating with the memory.
l Run the Dell Diagnostics.
Ifyouexperienceothermemoryproblems—
l Reseat the memory modules to ensure that your computer is successfully communicating with the memory.
l Ensure that you are following the memory installation guidelines.
l Run the Dell Diagnostics.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Checkthenetworkcableconnector— Ensure that the network cable is firmly inserted into both the network connector on the back of the
computer and the network jack.
Checkthenetworklightsonthenetworkconnector— No light indicates that no network communication exists. Replace the network
cable.
Restart the computer and log on to the network again
Checkyournetworksettings— Contact your network administrator or the person who set up your network to verify that your network
- About Your Computer 2
- Left View 4
- Right View 5
- Back View 6
- Bottom View 7
- Appendix 9
- Using a Battery 12
- Charging the Battery 13
- Removing a Battery 14
- Installing a Battery 14
- Storing a Battery 14
- Using the Module Bay 15
- Playing a CD or DVD 18
- Adjusting the Volume 18
- Adjusting the Picture 19
- S-Video and Standard Audio 20
- Cleaning Your Computer 23
- Dell Diagnostics 25
- Dell Diagnostics Main Menu 26
- Using the Display 27
- Large Desktop Display Mode 28
- Windows 2000 29
- Reinstalling Software 30
- Windows XP 32
- Creating a Restore Point 33
- Before You Begin 34
- Reinstalling Windows XP 34
- Finding Information 36
- Operating System CD 37
- Getting Help 39
- Problems With Your Order 40
- Product Information 40
- Before You Call 41
- Contacting Dell 41
- Glossary 50
- Numeric Keypad 58
- Key Combinations 58
- Touch Pad 59
- Passwords 61
- Assigning an Asset Tag 62
- Deleting an Asset Tag 63
- Assigning an Owner Tag 63
- Deleting an Owner Tag 64
- Asset Tag Options 64
- Enabling the TPM Feature 64
- Using PC Cards 66
- Power Management 68
- Power Management Modes 69
- Power Options Properties 70
- Advanced Tab 71
- Hibernate Tab 71
- Dell™QuickSetFeatures 72
- Before You Begin 73
- Memory 74
- Modem 76
- Mini PCI Card 78
- Hard Drive 79
- Keyboard 80
- Coin-Cell Battery 83
- 5. Replace the cover 84
- Back to Contents Page 84
- Overview 85
- System Setup Screen 85
- Commonly Used Options 85
- Changing Printer Modes 86
- Changing COM Ports 86
- Enabling the Infrared Sensor 86
- Using Smart Cards 88
- Solving Problems 89
- Hard drive problems 90
- Error Messages 91
- IEEE 1394 Device Problems 93
- Keyboard Problems 94
- Memory Problems 96
- Network Problems 96
- PC Card Problems 97
- Power Problems 97
- Printer Problems 98
- Scanner Problems 99
- Sound and Speaker Problems 99
- No sound from headphones 100
- Video and Display Problems 101
- Specifications 103
- Identifying Your Computer 108
- Packing the Computer 108
- Travel Tips 108
- Help and Support Center 112
- Desktop Cleanup Wizard 113
- Fast User Switching 114
- Adding User Accounts 114
- Network Setup Wizard 115
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