Dell PowerEdge 800 Service Manual Page 42
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4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5. Ensure that the optical drive interface cable is securely connected to the drive and the system board. To identify the connector on the system board, see
FigureA-3.
6. Ensure that a power cable is securely connected to the drive.
7. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help."
Troubleshooting a SCSI Tape Drive
Problem
l Defective tape drive.
l Defective tape cartridge.
l Missing or corrupted tape-backup software or tape-drive device driver.
l Defective SCSI controller card.
Action
1. Run the System Setup program and ensure that the secondary SCSI channel is enabled and set to SCSI.
See "Using the System Setup Program" in your User's Guide.
2. Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.
3. Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly.
4. Reinstall the tape-backup software as instructed in the tape-backup software documentation.
5. Ensure that the tape drive's interface cable is connected to the tape drive and SCSI controller card.
6. Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface
cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.
7. Run the appropriate online diagnostics tests. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
8. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9. Open the system. See "Opening the System."
10. Check that the SCSI controller card is firmly seated in its connector. See "Installing an Expansion Card" in "Installing System Components."
11. Close the system. See "Closing the System."
12. Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.
13. If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions.
14. If you cannot resolve the problem, see "Getting Help" for information on obtaining technical assistance.
Troubleshooting SCSI Hard Drives
CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
- Notes, Notices, and Cautions 1
- Abbreviations and Acronyms 1
- System Board Jumpers 2
- System Board Connectors 3
- SCSI Backplane Connectors 4
- I/O Connectors 6
- Parallel Connector 7
- Video Connector 8
- USB Connectors 9
- Integrated NIC Connectors 9
- Network Cable Requirements 9
- Recommended Tools 11
- Control Panel Assembly 11
- Chassis-Intrusion Switch 12
- System Board 13
- Installing the System Board 14
- Introduction 16
- System Status Indicators 17
- Power Indicator Codes 20
- NIC Indicator Codes 20
- System Messages 21
- System Beep Codes 24
- Warning Messages 25
- Diagnostics Messages 25
- Alert Messages 25
- Before You Begin 26
- Start-Up Routine 30
- Checking the Equipment 31
- Troubleshooting the Mouse 32
- Problem 33
- Troubleshooting a NIC 34
- Opening the System 34
- Closing the System 35
- Inside the System 36
- Cooling Shroud 49
- System Fans 50
- Removing the Back System Fan 51
- Power Supply 53
- Expansion Cards 54
- Removing an Expansion Card 55
- System Memory 56
- Removing Memory Modules 57
- Processor 58
- Installing a Processor 59
- Installing a RAC Card 60
- System Battery 61
- Installing Drives 63
- Front-Panel Drive Inserts 64
- Diskette Drive 65
- 5.25-Inch Drives 66
- Hard Drives 68
- Hot-Plug SCSI Hard Drives 73
- Getting Help 76
- Problems With Your Order 77
- Product Information 77
- Before You Call 78
- Contacting Dell 78
- Abbreviations and Acronyms 87
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