Dell PowerEdge 800 Service Manual Page 5

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  • TROUBLESHOOTING
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Disabling a Forgotten Password
The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program"
in your User's Guide.Thepasswordjumperenablesthesepasswordfeaturesordisablesthemandclearsanypassword(s)currentlyinuse.
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system. See "Opening the System" in "Troubleshooting Your System."
3. Remove the memory cooling shroud by lifting the release latch and sliding the shroud toward the front of the system. See Figure6-1.
4. Remove the password jumper plug.
See FigureA-2 to locate the password jumper on the system board.
5. Replace the memory cooling shroud.
6. Close the system. See "Closing the System" in "Troubleshooting Your System."
7. Reconnect the system to the electrical outlet, and turn on the system.
The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new
system and/or setup password, you must install the jumper plug.
8. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
9. Open the system.
10. Remove the memory cooling shroud.
11. Reinstall the password jumper plug in its original position to enable the password protection feature.
12. Reinstall the memory cooling shroud.
13. Close the system, reconnect the system to the electrical outlet, and turn on the system.
14. Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Using the System Setup Program" in your User's Guide.
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CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next
time it boots.
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