Dell PowerConnect W-AirWave 7.6 User Manual download pdf (Page 157)

Message Meaning

AP is no longer

associated with controller

This means the AP no longer shows up in any controller's AP list (on the AirWave server).

Either the AP was removed from the controller, or it has roamed to another controller that

AirWave does not have visibility to, or it is offline.

Controller is Down

When a controller goes down, AirWave automatically marks all associated thin APs down This

is because communication to thin APs are via the controller, and AirWave assumes that if the

Controller has gone offline, then all associated APs are down as well until they are

reassociated with another Controller).

Downloading

The AP is in the process of downloading firmware or configuration. (This only applies to Cisco

WLC thin APs and some Symbol APs.)

Error fetching existing

configuration

AirWave could not fetch a config for the AP. Usually this is because AirWave has incorrect

credentials and was not able to log in.

ICMP Ping Failed (after

SNMP Get Failed)

The device is not responding and is likely offline.

SNMP Get Failed

SNMP credentials and/or configuration may be incorrect. Verify that SNMP is enabled and that

credentials and access ports are configured correctly on both the target device and in

AirWave.

SNMP Trap

AirWave received an SNMP trap from the controller indicating that the AP is no longer

associated to the controller.

Telnet Error: command

timed out

Telnet/SSH username and password specified for that device is incorrect.

Unexpected LAN MAC

Address found at this

device’s IP address

If AirWave detects that the LAN MAC address of a device has changed this error message will

appear. This usually indicates that a physical hardware change has occurred (while reusing

the same IP Address) without using the Replace Hardware feature in AirWave. This error may

also indicate an IP address conflict between two or more devices.

When an unexpected LAN MAC address is seen in a device's IP address, its APs/Devices >

Manage page displays the message Click Replace Hardware (preferred) or Reset MAC Address

to reset the LAN MAC address if this device has been replaced with new hardware at the top of

the page. Use the Replace Hardware button at the bottom of that page in order to avoid this

message.

Table 86:

Common System Messages for Down Status

NOTE: To view the detailed status of all your down devices at once, navigate to APs/Devices > Down (try the Down top header stats

link) and look at the Detailed Status column for the list of down devices. This column can be sorted using the Filter icon ( ).

3. If the SNMP Get Failed message appears, select the APs/Devices > Manage tab to go to the management page

for that device.

4. If visible, select the View Device Credentials link in the Device Communications section of APs/Devices >

Manage. This displays the credentials AirWave is using unsuccessfully to communicate with the device. This link

can be removed from AirWave for security reasons by setting a flag in AirWave. Only users with root access to

the AirWave command line can show or hide this link. To disable this feature, please contact Dell support at

dell.com/support. Figure 108 illustrates this page.

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