Dell PowerEdge SC1435 User Manual

www.dell.com | support.dell.comDell™ PowerEdge™SC1435 SystemsHardware Owner’s Manual

10 About Your System• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always

100 Getting HelpContacting DellTo contact Dell electronically, you can access the following websites:• www.dell.com•support.dell.com (support)For spec

Getting Help 101Argentina (Buenos Aires)International Access Code: 00Country Code: 54City Code: 11Website: www.dell.com.arE-mail: la-techsupport@dell.

102 Getting HelpBarbados Website: www.dell.com/bbE-mail: [email protected] Support1-800-534-3142Belgium (Brussels)International Access Co

Getting Help 103Canada (North York, Ontario)International Access Code: 011Online Order Status: www.dell.ca/ostatusWebsite: support.ca.dell.comAutoTech

104 Getting HelpChina (Xiamen)Country Code: 86City Code: 592Technical Support website: support.dell.com.cnTechnical Support E-mail: support.dell.com.c

Getting Help 105Costa Rica Website: www.dell.com/crE-mail: [email protected] Support0800-012-0231Czech Republic (Prague)International Acc

106 Getting HelpEl Salvador Website: www.dell.com/ecE-mail: [email protected] Support800-6132Finland (Helsinki)International Access Code:

Getting Help 107Germany (Frankfurt)International Access Code: 00Country Code: 49City Code: 69Website: support.euro.dell.comE-mail: tech_support_centra

108 Getting HelpHong KongInternational Access Code: 001Country Code: 852Website: support.ap.dell.comTechnical Support E-mail: support.dell.com.cn/emai

Getting Help 109Ireland (Cherrywood)International Access Code: 00Country Code: 353City Code: 1Website: support.euro.dell.comE-mail: dell_direct_suppor

About Your System 11Front-Panel Features and IndicatorsFigure 1-1 shows the controls, indicators, and connectors located behind the optional rack beze

110 Getting HelpJamaica E-mail: [email protected] Support (dial from within Jamaica only)1-800-440-9205Japan (Kawasaki)International Acce

Getting Help 111Korea (Seoul)International Access Code: 001Country Code: 82City Code: 2E-mail: [email protected]: 080-200-3800Technic

112 Getting HelpMalaysia (Penang)International Access Code: 00Country Code: 60City Code: 4Website: support.ap.dell.comTechnical Support (XPS)toll-free

Getting Help 113Netherlands (Amsterdam)International Access Code: 00Country Code: 31City Code: 20Website: support.euro.dell.com Technical Support for

114 Getting HelpPoland (Warsaw)International Access Code: 011Country Code: 48City Code: 22Website: support.euro.dell.comE-mail: [email protected]

Getting Help 115Singapore (Singapore)International Access Code: 005Country Code: 65NOTE: The phone numbers in this section should be called from withi

116 Getting HelpSpain (Madrid)International Access Code: 00Country Code: 34City Code: 91Website: support.euro.dell.comHome and Small BusinessTechnical

Getting Help 117Tai wa nInternational Access Code: 002Country Code: 886Website: support.ap.dell.comE-mail: support.dell.com.cn/emailTechnical Support

118 Getting HelpU.K. (Bracknell)International Access Code: 00Country Code: 44City Code: 1344Website: support.euro.dell.comE-mail: dell_direct_support@

Getting Help 119U.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014AutoTech (po

12 About Your System4 Diagnostics indicator lights (4) The four diagnostic indicator lights on the system front panel display error codes during syste

120 Getting HelpU.S. Virgin Islands E-mail: [email protected] Supporttoll-free: 1-877-702-4360Venezuela Website: www.dell.com/veE-mail: l

Glossary 121GlossaryThis section defines or identifies technical terms, abbreviations, and acronyms used in your system documents.A — Ampere(s).AC — A

122 GlossaryCD — Compact disc. CD drives use optical technology to read data from CDs. cm — Centimeter(s).cmos — Complementary metal-oxide semiconduct

Glossary 123expansion-card connector — A connector on the system board or riser board for plugging in an expansion card.F — Fahrenheit.FAT — File allo

124 GlossaryKB — Kilobyte(s); 1024 bytes.Kbps — Kilobit(s) per second.KBps — Kilobyte(s) per second.key combination — A command requiring you to press

Glossary 125NTFS — The NT File System option in the Windows 2000 operating system.NVRAM — Nonvolatile random-access memory. Memory that does not lose

126 GlossarySATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices.SCSI — Small computer syst

Glossary 127UPS — Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical

128 Glossary

Index 129IndexAalert messages, 22Bback-panel features, 13baseboard management controller. See BMC.batteryreplacing, 59troubleshooting, 74bezelremoving

About Your System 13Back-Panel Features and IndicatorsFigure 1-2 shows the controls, indicators, and connectors located on the system's back pane

130 Index130 IndexIindicatorsback-panel, 13front-panel, 11NIC, 14power, 13installingcontrol panel assembly, 62expansion card, 44expansion-card riser b

Index 131replacingcooling fan module, 41power supply, 43processor, 50system battery, 59Ssafety, 67SAS configuration utilityentering, 10SAS hard drives

132 Index132 Index

14 About Your SystemNIC Indicator CodesEach NIC on the back panel has an indicator that provides information on network activity and link status. See

About Your System 15Table 1-5. Diagnostic Indicator CodesCode Causes Corrective ActionPossible processor failure. See "Troubleshooting the Microp

16 About Your SystemSystem MessagesSystem messages appear on the screen to notify you of a possible problem with the system. Table 1-6 lists the syste

About Your System 17Diskette drive n seek failureIncorrect configuration settings in the System Setup program.Run the System Setup program to correct

18 About Your SystemGeneral failure The operating system is unable to carry out the command.This message is usually followed by specific information.

About Your System 19No boot sector on hard driveIncorrect configuration settings in System Setup program, or no operating system on hard drive.Check t

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 About Your SystemRead faultRequested sector not foundThe operating system cannot read from the diskette or hard drive, the system could not find a

About Your System 21Time-of-day not set - please run SETUP programIncorrect Time or Date settings; faulty system battery.Check the Time and Date setti

22 About Your SystemWarning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

Using the System Setup Program 23Using the System Setup ProgramAfter you set up your system, run the System Setup program to familiarize yourself with

24 Using the System Setup ProgramUsing the System Setup ProgramTable 2-1 lists the keys that you use to view or change information on the System Setup

Using the System Setup Program 25Figure 2-1. Main System Setup Program ScreenTable 2-2 lists the options and descriptions for the information fields t

26 Using the System Setup ProgramBoot Sequence Determines the order in which the system searches for boot devices during system startup. Available opt

Using the System Setup Program 27Memory Information ScreenTable 2-3 lists the descriptions for the information fields that appear on the Memory Inform

28 Using the System Setup ProgramEnabling AMD™ PowerNow!™ TechnologyPowerNow! technology controls your system’s processor performance automatically, d

Using the System Setup Program 29System Security ScreenTable 2-6 lists the options and descriptions for the information fields that appear on the Syst

Contents 3Contents1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Other Information You May Need . . . . . . . . . . .

30 Using the System Setup ProgramExit ScreenAfter you press <Esc> to exit the System Setup program, the Exit screen displays the following optio

Using the System Setup Program 31When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown

32 Using the System Setup ProgramWhen the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing &

Using the System Setup Program 33The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of t

34 Using the System Setup Program• Support is independent of the system’s power or operating state• Provides text console redirection for system setup

Installing System Components 35Installing System ComponentsThis section describes how to install the following system components:• Front bezel• System

36 Installing System ComponentsInside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any o

Installing System Components 37The system provides space for one optional slimline optical drive. For more information, see "Installing the Optic

38 Installing System ComponentsOpening and Closing the System CAUTION: Only trained service technicians are authorized to remove the system cover and

Installing System Components 39Closing the System1Lift up the latch on the cover.2Align the cover with the left and right edges of the system and offs

4 ContentsDisabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . 33Baseboard Management Controller Configuration. . . . . .

40 Installing System ComponentsFigure 3-4. Cooling ShroudReplacing the Cooling Shroud1To install the cooling shroud, align the edges of the shroud wit

Installing System Components 414Unplug the fan module power connector from the system board. See Figure 3-5.5Remove the screw from the fan module rete

42 Installing System Components5Reinstall the cooling shroud. See "Replacing the Cooling Shroud" on page 40.6Close the system. See "Ope

Installing System Components 43Figure 3-6. Removing and Installing a Power SupplyInstalling the Power Supply NOTICE: On a rack system, you may need t

44 Installing System ComponentsExpansion CardsThe system supports one half-length expansion card. Two different PCI riser board configurations are ava

Installing System Components 45Figure 3-7. Installing an Expansion CardRemoving an Expansion Card CAUTION: Only trained service technicians are autho

46 Installing System Components5If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and clo

Installing System Components 47Single-Processor Memory ConfigurationsYou can use the following configurations in a single-processor system.Table 3-1.

48 Installing System ComponentsNon-Optimal Memory ConfigurationsSystem performance can be affected if your memory configuration does not conform to th

Installing System Components 496Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memor

Contents 5Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Removing the Optical Drive from the System. . . . .

50 Installing System Components5Replace the cooling shroud. See "Replacing the Cooling Shroud" on page 40.6Close the system. See "Openi

Installing System Components 51Figure 3-9. Installing and Removing the Heat Sink 6Wait 30 seconds for the heat sink to loosen from the processor. 7If

52 Installing System ComponentsFigure 3-10. Installing and Removing the Processor11Open the processor shield and then lift the processor out of the so

Installing System Components 534Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system

54 Installing System ComponentsOptical DriveThe optional slimline optical drive is mounted on a tray that slides into the front panel. NOTE: DVD devi

Installing System Components 55Figure 3-11. Removing and Installing the Optical DriveRemoving the Optical Drive from the Drive Tray1Remove the interpo

56 Installing System ComponentsOptional SAS RAID ControllerIf you install the optional SAS RAID controller card, you can install two SAS or SATA hard

Installing System Components 57Figure 3-12. Installing a Hard-DriveConfiguring the Boot DeviceIf you plan to boot the system from a hard drive, the dr

58 Installing System ComponentsExpansion-Card RiserRemoving an Expansion-Card Riser CAUTION: Only trained service technicians are authorized to remov

Installing System Components 59Installing an Expansion-Card Riser CAUTION: Only trained service technicians are authorized to remove the system cover

6 ContentsTroubleshooting Basic I/O Functions . . . . . . . . . . . . . . . . . . . . . . 70Troubleshooting a Serial I/O Device . . . . . . . . . .

60 Installing System Components5Remove the system battery. aSupport the battery connector by pressing down firmly on the positive side of the connecto

Installing System Components 6114After an hour, reconnect the system to its electrical outlet and turn it on.15Enter the System Setup program and if t

62 Installing System ComponentsFigure 3-15. Control Panel Removal and InstallationInstalling the Control Panel CAUTION: Only trained service technici

Installing System Components 63System Board (Service-Only Procedure)Removing the System Board CAUTION: Only trained service technicians are authorize

64 Installing System ComponentsFigure 3-16. System Board RemovalInstalling a System Board1Install the heatsink(s) and microprocessor(s). See "Ins

Installing System Components 6512Close the system. See "Opening and Closing the System" on page 38.13Connect the external cables to the syst

66 Installing System Components

Troubleshooting Your System 67Troubleshooting Your System Safety First—For You and Your SystemTo perform certain procedures in this document, you must

68 Troubleshooting Your SystemChecking Basic Power Problems1If the power indicator on the system front panel or power supply does not indicate that po

Troubleshooting Your System 69Troubleshooting External ConnectionsLoose or improperly connected cables are the most likely source of problems for the

Contents 76 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . . 89System Board Jumpers. . . . . . . . . . . . . . . . . . . . . .

70 Troubleshooting Your SystemTroubleshooting the KeyboardProblem• System message indicates a problem with the keyboard• Keyboard is not functioning p

Troubleshooting Your System 71Action1Enter the System Setup program and ensure that the serial port is enabled, and the serial port/COM ports are conf

72 Troubleshooting Your System5If possible, swap the interface cable with a working cable.If the problem is resolved, replace the interface cable. See

Troubleshooting Your System 73Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compone

74 Troubleshooting Your System5Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 86.If the

Troubleshooting Your System 752Replace the faulty power supply with a new power supply. See "Power Supply" on page 42.If the problem is not

76 Troubleshooting Your SystemAction CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compone

Troubleshooting Your System 773Turn on the system and attached peripherals and, as the system boots, note the messages on the screen.If the amount of

78 Troubleshooting Your SystemTroubleshooting an Optical DriveProblem• System cannot read data from a CD or DVD in an optical drive.• Optical drive in

Troubleshooting Your System 79 NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all file

8 Contents

80 Troubleshooting Your SystemAction CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compone

Troubleshooting Your System 81Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compone

82 Troubleshooting Your SystemTroubleshooting the MicroprocessorsProblem• Error message indicates a processor problem.• A heat sink is not installed f

Troubleshooting Your System 8318Run the appropriate online diagnostic test. If the tests complete successfully, replace processor 1. See "Getting

84 Troubleshooting Your System

Running the System Diagnostics 85Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for te

86 Running the System DiagnosticsWhen to Use the System DiagnosticsIf a major component or device in the system does not operate properly, component f

Running the System Diagnostics 87Using the Custom Test OptionsWhen you select Custom Test in the Main Menu window, the Customize window appears and al

88 Running the System Diagnostics

Jumpers and Connectors 89Jumpers and ConnectorsThis section provides specific information about the system jumpers. It also provides some basic inform

About Your System 9About Your SystemThis section describes the physical, firmware, and software interface features that provide and ensure the essenti

90 Jumpers and ConnectorsDisabling a Forgotten PasswordThe system's software security features include a system password and a setup password, wh

Jumpers and Connectors 917Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.8Open the syst

92 Jumpers and ConnectorsSystem Board ConnectorsSee Figure 6-2 and Table 6-2 for the location and description of system board connectors.Figure 6-2. S

Jumpers and Connectors 93Table 6-2. System Board ConnectorsConnector Description1 RISER Riser board connector 2 DIMM5 Memory module connector, slot 53

94 Jumpers and ConnectorsRiser BoardsThis system supports a riser board with one PCIe expansion slot (Figure 6-3), or a riser board with one PCI-X exp

Getting Help 95Getting HelpTechnical AssistanceIf you need assistance with a technical problem, perform the following steps:1Complete the procedures i

96 Getting Helpwww.euro.dell.com (Europe only)www.dell.com/la (Latin American countries)www.dell.ca (Canada only)• Anonymous file transfer protocol (F

Getting Help 97Dell Enterprise Training and CertificationDell Enterprise Training and Certification is available; see www.dell.com/training for more i

98 Getting HelpBefore You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system

Getting Help 99Diagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back of the computer):Express Service Code:Return Mate