Dell PowerEdge SC1435 User Manual Page 71
- Page / 132
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting Your System 71
Action
1
Enter the System Setup program and ensure that the serial port is enabled, and the serial port/COM
ports are configured appropriately for any applications you are using. See "Using the System Setup
Program" on page 23.
2
If the problem is confined to a particular application, see the application documentation for specific
port configuration requirements that the program may require.
3
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on
page 71.
Troubleshooting a Serial I/O Device
Problem
• Device connected to the serial port is not operating properly.
Action
1
Turn off the system and any peripheral devices connected to the serial port.
2
Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable.
3
Turn off the system and the serial device, and swap the device with a comparable device.
4
Turn on the system and the serial device.
If the problem is resolved, replace the serial device. See "Getting Help" on page 95.
If the problem persists, see "Getting Help" on page 95.
Troubleshooting a USB Device
Problem
• System message indicates a problem with a USB device.
• Device connected to a USB port is not operating properly.
Action
1
Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System
Setup Program" on page 23.
2
Turn off the system and any USB devices.
3
Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.
4
Turn on the system and the reconnected device.
If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 95.
- Hardware Owner’s Manual 1
- Notes, Notices, and Cautions 2
- Contents 3
- 4 Contents 4
- 6 Contents 6
- 8 Contents 8
- About Your System 9
- 12 About Your System 12
- Power Indicator Codes 13
- NIC Indicator Codes 14
- Diagnostics Indicator Codes 14
- System Messages 16
- 18 About Your System 18
- 20 About Your System 20
- Warning Messages 22
- Diagnostics Messages 22
- Alert Messages 22
- Responding to Error Messages 23
- System Setup Options 24
- Memory Information Screen 27
- CPU Information Screen 27
- Integrated Devices Screen 28
- System Security Screen 29
- Exit Screen 30
- Using the System Password 30
- Using the Setup Password 32
- Entering the BMC Setup Module 34
- BMC Setup Module Options 34
- Installing System Components 35
- Inside the System 36
- Opening the System 38
- Cooling Shroud 39
- Cooling Fan Modules 40
- Power Supply 42
- Installing the Power Supply 43
- Expansion Cards 44
- Removing an Expansion Card 45
- System Memory 46
- Installing Memory Modules 48
- Removing Memory Modules 49
- Processors 50
- Installing a Processor 52
- Optical Drive 54
- Hard Drives 55
- Optional SAS RAID Controller 56
- Before You Begin 56
- Installing a Hard Drive 56
- Configuring the Boot Device 57
- Expansion-Card Riser 58
- System Battery 59
- Removing the Control Panel 61
- Installing the Control Panel 62
- Removing the System Board 63
- Installing a System Board 64
- Troubleshooting Your System 67
- Checking Basic Power Problems 68
- Checking the Equipment 68
- Troubleshooting the Keyboard 70
- Troubleshooting the Mouse 70
- Troubleshooting a USB Device 71
- Troubleshooting a NIC 72
- Troubleshooting a Wet System 72
- Troubleshooting a Fan 75
- Troubleshooting System Memory 76
- Troubleshooting a Hard Drive 78
- System Diagnostics Features 85
- Using the Custom Test Options 87
- Jumpers and Connectors 89
- Jumpers and Connectors 91 91
- System Board Connectors 92
- Riser Boards 94
- Getting Help 95
- AutoTech Service 96
- Technical Support Service 96
- Problems With Your Order 97
- Product Information 97
- Before You Call 98
- Contacting Dell 100
- 102 Getting Help 102
- 104 Getting Help 104
- 106 Getting Help 106
- 108 Getting Help 108
- 110 Getting Help 110
- 112 Getting Help 112
- 114 Getting Help 114
- 116 Getting Help 116
- 118 Getting Help 118
- Printers, and Projectors 119
- 120 Getting Help 120
- Glossary 121
- 122 Glossary 122
- 124 Glossary 124
- 126 Glossary 126
- 128 Glossary 128
- Index 129 129
- 130 Index 130
- Index 131 131
- 132 Index 132
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