Dell OptiPlex 170L Specifications download pdf (Page 127)

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Error Messages

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If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

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Check the card and cable connections —

1. Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then remove the

computer cover.

2. Check all card connections in the computer, and reseat any loose cards.

3. Ensure that all cables are properly connected and that all components are properly seated in their connectors and sockets.

4. Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.

5. Run the Dell Diagnostics.

If any of the tests fail, contact Dell.

A filename cannot contain any of the following characters: \ / : * ? " < > | — Do not use these characters in filenames.

A required .DLL file was not found — The program that you are trying to open is missing an essential file. To remove and then reinstall the

program:

1. Click the Start button, click Control Panel, and click Add or Remove Programs.

2. Select the program you want to remove.

3. Click the Change or Remove Program icon.

4. See the program documentation for installation instructions.

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this

checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same

error. Contact Dell and report the checkpoint code (nnnn) to the support technician.

Attachment failed to respond — The floppy or hard drive controller cannot send data to the associated drive. See "Floppy drive problems" or

"Hard drive problems" for troubleshooting suggestions.

Bad command or file name — Ensure that you have spelled the command correctly, have put spaces in the proper place, and have used the

correct pathname.

Bad error-correction code (ECC) on disk read — The floppy or hard drive controller detected an uncorrectable read error. See "Floppy drive

problems" or "Hard drive problems" for troubleshooting suggestions.

Controller has failed — The hard drive or the associated controller is defective. See "Drive Problems" for troubleshooting suggestions.

Data error — The floppy or hard drive cannot read the data.

l For the Microsoft®Windows®operating system, run the chkdsk utility to check the file structure of the floppy or hard drive.

l For another operating system, run the appropriate corresponding utility.

See your operating system documentation for information on running these utilities.

Decreasing available memory — One or more memory modules might be faulty or improperly seated.

l Reinstall the memory modules and, if necessary, replace them.

l See "Memory Problems" for additional troubleshooting suggestions.

Diskette drive 0 seek failure — A cable might be loose or the computer configuration information may not match the hardware

configuration. See "Floppy drive problems" for troubleshooting suggestions.

Diskette read failure — The floppy disk may be defective or a cable might be loose.

l If the drive access light turns on, try a different disk.

l See "Floppy drive problems" for troubleshooting suggestions.

Diskette subsystem reset failed — The floppy drive controller might be faulty. Run the Dell Diagnostics.

Diskette write protected — The floppy disk is write-protected. Slide the write-protect notch to the open position.

Drive not ready — No floppy disk is in the drive. Put a floppy disk in the drive.

Gate A20 failure — One or more memory modules might be faulty or improperly seated.

l Reinstall the memory modules and, if necessary, replace them.

l See "Memory Problems" for additional troubleshooting suggestions.

General failure — The operating system is unable to carry out the command. This message is usually followed by specific information—for

example, Printer out of paper. Take the appropriate action to resolve the problem.

Hard-disk configuration error —

Hard-disk controller failure —

Hard-disk drive failure —

Hard-disk drive failure — The hard drive failed initialization.

l Run the Dell Diagnostics.

l See "Hard drive problems" for troubleshooting suggestions.

Insert bootable media — The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

Invalid configuration information - please run SETUP program — The computer configuration information does not match the hardware

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Dell OptiPlex 170L Specifications Page 127

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