Dell OptiPlex 170L Specifications Page 129
- Page / 143
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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General Problems
The computer stops responding
A program stops responding
A program crashes repeatedly
A solid blue screen appears
Other software problems
l When your computer finishes booting, immediately back up your data and replace your hard drive.
l If no replacement drive is immediately available and the drive is not the only bootable drive, enter system setup and change the
appropriate drive setting to None. Then remove the drive from the computer.
Write fault — The operating system cannot write to the floppy or hard drive. See "Floppy drive problems" or "Hard drive problems" for
troubleshooting suggestions.
Write fault on selected drive — The operating system cannot write to the floppy or hard drive. See "Floppy drive problems" or "Hard drive
problems" for troubleshooting suggestions.
a:\ is not accessible. The device is not ready — The floppy drive cannot read the disk. Insert a floppy disk into the drive and try again.
Turn the computer off — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving
your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again
to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.
End the program —
Windows® XP and Windows 2000
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer responding.
4. Click End Task.
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
Check the software documentation — Many software manufacturers maintain websites with information that may help you solve the
problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.
Turn the computer off — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to
10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs
during the start-up process. Follow the instructions on the screen.
Check the software documentation or contact the software manufacturer for troubleshooting information
Back up your files immediately — If your computer has a CD-RW drive or a zip drive installed, see the drive's documentation for
instructions.
Ensure that you have not made an error while entering data — See the program documentation to ensure that the values or characters
you are entering are valid.
Check for viruses — Use a virus-scanning program to check the hard drive, floppy disks, or CDs.
Restart the computer — Save and close any open files, exit any open programs, and then shut down your computer through the Start menu
instead of by pressing the power button. Otherwise, you may lose data.
Check for compatibility —
l Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the
minimum hardware requirements needed to run the software. See the software documentation for information.
l If necessary, uninstall and then reinstall the program.
- Notes, Notices, and Cautions 1
- Abbreviations and Acronyms 1
- Small Desktop Computer 1
- Mini-Tower Computer 1
- Advanced Troubleshooting 3
- Dell Diagnostics Main Menu 4
- Drivers 5
- Creating a Restore Point 7
- Reinstalling Windows XP 8
- Microsoft®Windows®XP 9
- Windows 2000 10
- Advanced Features 11
- Password Protection 12
- Typing Your System Password 13
- Setup Password 14
- System Setup 15
- Entering System Setup 16
- System Setup Screens 16
- Boot Sequence 17
- System Setup Options 18
- Booting to a USB Device 19
- Power Button 20
- Power Management 20
- Hyper-Threading 21
- Battery 22
- Before You Begin 24
- Cleaning Your Computer 26
- Chassis Speaker 28
- Removing the Chassis Speaker 29
- Operating System CD 33
- Glossary 34
- Getting Help 42
- AutoTech Service 43
- Problems With Your Order 44
- Product Information 44
- Before You Call 44
- Contacting Dell 45
- I/O Panel 53
- Memory 57
- Removing Memory 59
- Power Supply 60
- DC Power Connectors 62
- DC Power Connector P2 63
- DC Power Connector P5 63
- DC Power Connector P6 63
- DC Power Connector P7 63
- Main Power Connector 64
- 12-volt Power Connector 64
- Peripheral Power Connectors 64
- FCC Notices (U.S. Only) 66
- System Board 68
- Removing the Computer Cover 71
- Front View 72
- Back View 73
- Inside Your Computer 74
- System Board Components 75
- Opening the Computer Cover 82
- Front-Panel Inserts 86
- Installing a CD/DVD Drive 88
- Installing a Floppy Drive 90
- Installing Cards 100
- Removing Cards 101
- Control Panel 103
- Drives 105
- Hard Drive 106
- Installing a Hard Drive 107
- CD/DVD Drive 110
- Floppy Drive 114
- Back to Contents Page 117
- Processor 118
- Solving Problems 122
- Beep Codes 123
- Battery Problems 124
- Card Problems 124
- Drive Problems 125
- Dropped or Damaged Computer 126
- Error Messages 127
- General Problems 129
- Keyboard Problems 130
- Memory Problems 131
- Mouse Problems 131
- Network Problems 131
- Power Problems 132
- Printer Problems 132
- Sound and Speaker Problems 133
- System Board Problems 134
- Video and Monitor Problems 134
- If the screen is blank 135
- Specifications 136
- Warranty 140
- Adding User Accounts 142
- Fast User Switching 142
- Network Setup Wizard 143
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