Dell 2130 Color Laser Troubleshooting Guide Page 89
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- Table of contents
- TROUBLESHOOTING
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Multi-feed jam
Option Problem
If an option does not operate correctly following installation or stops working:
l Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the printer, and check the connection
between the option and the printer.
l Print the printer settings page to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. See "Printing a Printer
Settings Page".
l Ensure the option is selected in the printer driver you are using.
The following table lists printer's option and corrective action for related problem. If the suggested corrective action does not correct the problem, call
customer service.
Other Problems
Contacting Service
When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display.
You need to know your printer's model type and serial number. See the label located inside the side door of your printer.
2
Replace the PHD unit if you have a spare. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD
Unit".
Is the problem recovered?
The task is
complete.
Contact Dell.
Action
Yes
No
1
Ensure that the standard 250-sheet tray or optional 250-sheet feeder inserted properly.
Is the problem recovered?
The task is complete.
Go to action 2.
2
Is that the print media damp?
Go to action 3a.
Go to action 3b.
3a
Use print media that is not damp.
Is the problem recovered?
The task is complete.
Go to action 3b.
3b
Fan the print media.
Is the problem recovered?
The task is complete.
Go to action 4.
4
Wipe the retard roller in the standard 250-sheet tray or optional 250-sheet feeder with a dry cloth.
Is the problem recovered?
The task is complete.
Contact Dell.
Problem
Action
Optional 250-sheet
feeder
l Ensure the optional 250-sheet feeder is correctly connected to the printer. Reinstall the feeder. See "Removing the Optional
250-Sheet Feeder" and "Installing the Optional 250-Sheet Feeder".
l Ensure the print media is loaded correctly. See "Loading Print Media in the Standard 250-Sheet Tray and Optional 250-Sheet
Feeder" for more information.
Duplexer
Ensure the duplexer is correctly installed. Reinstall the duplexer. See "Removing a Duplexer" and "Installing a Duplexer".
Memory
Ensure the memory is securely connected to the memory connector.
Network protocol
adapter
Ensure the network protocol adapter is securely inserted to the correct slot.
Wireless printer
adapter
Ensure the wireless printer adapter is securely inserted to the correct slot.
Problem
Action
Condensation has occurred
inside the printer.
This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a
location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate
environment.
Downloaded from ManualsPrinter.com Manuals
- Print Media Guidelines 2
- Recommended Paper 3
- Unacceptable Paper 3
- Selecting Paper 3
- Envelopes 4
- Labels 5
- Supported Paper Types 6
- Paper Type Specifications 6
- Loading Print Media 8
- Loading Letterhead 10
- Loading Envelopes 10
- Single Sheet Feeder 11
- Loading an Envelope 12
- Using the Duplex Function 13
- Using the Output Tray 13
- Printer Settings 15
- Resetting Defaults 17
- Printer Settings Report 19
- Reports 20
- TCP/IP Settings 20
- Printer Maintenance 21
- Paper Density 22
- Registration Adjustment 22
- Non-Dell Toner 23
- Initialize PrintMeter 24
- Diagnosis 25
- Chart Print 26
- Machine Check 26
- Paper Wrinkle Check Mode 26
- Environment Sensor Info 27
- Developer Stir Mode 27
- Refresh Mode 27
- Report/List 28
- Admin Menu 29
- Protocol 30
- IP Filter 30
- System Settings 31
- Audio Tones 32
- Fault Time-Out 32
- Time-Out 32
- Panel Language 32
- Print ID 33
- Print Text 33
- Banner Sheet 33
- Auto Log Print 33
- RAM Disk 34
- Odd Page 2Sided 34
- Substitute Tray 34
- Maintenance 35
- Adjust Fuser 36
- Auto Reg Adj 36
- Color Reg Adj 36
- Clear Storage 38
- Paper Tray 38
- Paper Size 38
- Orientation 38
- 2 Sided 39
- Symbol Set 40
- Font Size 40
- Font Pitch 40
- Form Line 40
- Quantity 41
- Image Enhance 41
- Hex Dump 41
- Draft Mode 41
- LineTermination 41
- Tray Settings 42
- Tray 1 43
- Tray 2 43
- Stored Print 44
- Setting Panel Lock 44
- Disabling Panel Lock 45
- Printer Status Window 46
- Status Monitor Console 46
- Software Update 46
- Printer Settings Utility 47
- Printing 48
- Printing a Report Page 49
- Printing a Font Sample List 50
- Stored Print 51
- Proof Print 51
- Secure Print 51
- Windows 2000 53
- Point and Print 54
- Peer-to-Peer 55
- Understanding Fonts 59
- Resident Fonts 60
- Symbol Sets 62
- Wingdings 63
- ITC ZapfDingbats MS 63
- Clearing Jams 68
- Troubleshooting Guide 76
- Print Quality Problems 77
- Random spots/blurred images 79
- The entire output is blank 80
- Pitched color dots 81
- Vertical blanks 82
- Ghosting 82
- Light fatigue 83
- Bead-Carry-Out (BCO) 83
- Jagged characters 84
- Banding 84
- Auger mark 85
- Creased/stained paper 85
- Abnormal Noise 86
- Jam/Alignment Problems 87
- Regi jam 88
- Exit Jam 88
- Option Problem 89
- Other Problems 89
- Contacting Service 89
- Personal Printer Setup 91
- Network Printer Setup 91
- Before Installation 93
- Start Remote Registry 94
- Disable Simple File Sharing 95
- Setup Security 96
- Resetting Defaults 97
- Printer Setup 99
- Maintaining Your Printer 100
- Storing Print Media 101
- Storing Consumables 101
- Replacing Toner Cartridges 101
- Installing the PHD Unit 104
- Replacing Retard Roller 106
- Determining Values 112
- Fast Scan 113
- Slow Scan 113
- Entering Values 114
- When Using the Tool Box 115
- Removing Options 116
- Removing a Duplexer 117
- Removing a Memory 118
- Printer Specifications 122
- Environment 123
- Cables 123
- Back to Contents Page 124
- Appendix 125
- Contacting Dell 126
- Front View 127
- Rear View 127
- Operator Panel 129
- Finding Information 131
- About Your Printer 133
- Connecting Your Printer 137
- Turn On the Printer 138
- Assign an IP Address 140
- Using the Reset Button 141
- For Internet Explorer 145
- 6.0, Internet Explorer 7.0 145
- For Firefox 2.0 or Later 146
- Page Display Format 147
- Details of the Menu Items 148
- Printer Status 149
- Printer Jobs 150
- Printer Settings 150
- USB Settings 153
- PCL Settings 153
- Printer Maintenance 154
- Auto Registration Adjustment 155
- Clean Developer 155
- Adjust Altitude 155
- Reset Defaults 155
- Print Server Settings 156
- NetWare Setup Page 158
- E-Mail Alert Setup Page 158
- NetWare 161
- E-Mail Alert 162
- SNMP v1/v2c 163
- SNMP v3 163
- Other Features 164
- Copy Printer Settings 165
- Print Volume 166
- Tray Settings 167
- Installing a Duplexer 170
- Installing a Memory 173
- For Windows Vista/Vista x64 175
- For Windows 2000 176
- Contents of Box 179
- For DHCP network: 184
- For Fixed IP network: 186
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